Used to be great but terrible now They used to be very fast and reliable, but after the move to another warehouse, the speed of processing is absolutely atrocious. Expect at least 2-3 weeks between each step before it leaves the warehouse, so if you intend to use their Onebox process, expect to wait 4-6 weeks.

No delivery, no contact, no response to all msg Sent very expensive pkg to them but ownership changed whilst in transit 6wks ago. I have proof of delivery from courier. No reply from customer service or online support msg's. Now seen dozens of others with same experience. Seems new owners are collecting packages and on selling.

Scammers Just like everyone else on here my parcel disappeared and absolutely no response from them for a month now. Have been using them for 5 years non stop and ever since they changed ownership, seems like they are receiving everyone's parcels and making more money from keeping them and selling them off than providing a service. Don't use these scammers

Poor customer care I engaged their services for 2 years. The options for items self collections (pick up/locker) are since gone lately. Time after time, shipments after shipments- Their customer services have not done me a single helpful thing! Not even making a request to the courier on behalf. Only hearing conflicting statements, empty words and promises in god knows when...

I abandoned ship.... I was using this company for years. They had excellent service and good shipping rates. Their consolidation packing was next to none, it was awesome. Then sometime in 2022..... 1. they had a staff shortage that really dragged them down. 2. in the middle of the staff shortage this year, 2023, they moved warehouse and it went from bad to a disaster. I abandoned ship after the warehouse move and reading the reviews, I am glad I did. Pity, I really liked them..... :-(