Ian Peck
SGComgateway has been placed UNDER… Comgateway has been placed UNDER JUDICIAL MANAGEMENT. Probably goodbye to my parcels with them.. whihc cost me a few thousand USD... My fault for not checking after having not used them for nearly a year..
Dheepa Christopher
SGLong process, but finally successful 2 shipments arrived at the address ( both on different dates in June) . One package appeared on my dashboard after 2 weeks and I shipped it immediately. Another appeared on my dashboard today and I shipped it immediately too .. I did try to contact them through the bot, regular emails and of course there was a total breakdown in communication. But I am giving 4 stars as they still managed to retrieve both packages finally . It was a frustrating process , but they redeemed themselves, finally. For all those waiting for your package, keep emailing them and keep the hope that one day you will receive your package
Endodoc
AUNo delivery, no contact, no response to all msg Sent very expensive pkg to them but ownership changed whilst in transit 6wks ago. I have proof of delivery from courier. No reply from customer service or online support msg's. Now seen dozens of others with same experience. Seems new owners are collecting packages and on selling.
steveee wonders
SGBeing very frank here Being very frank here. I had been duped by many shippers prior, not comsgateway thankfully. Close to 20 packages went through them without a hitch- they looked after my stuffs, their customer service took my enquiries and requests seriously, and could advise which items not to ship (ask first). Glad they don't assert shipping regulations out of thin air- like other places and rip me off.
RMA
AUParcel stuck in warehouse, no support or answer! I've ordered an important parcel which has been shipped to comGateway in Portland Oregon, now it's stuck there! I'm desperately trying to organise shipment to Australia but can't. The parcel is status red. No clue or ability to deal with the problem on the website. No answer from any of comGateway's support emails. Phone number doesn't work. I'm completely stuck. No help available. Cannot reach a human or get any help. This is a disaster! How does a customer get any support at all?