Poor customer care I engaged their services for 2 years. The options for items self collections (pick up/locker) are since gone lately. Time after time, shipments after shipments- Their customer services have not done me a single helpful thing! Not even making a request to the courier on behalf. Only hearing conflicting statements, empty words and promises in god knows when...

Used to be great but terrible now They used to be very fast and reliable, but after the move to another warehouse, the speed of processing is absolutely atrocious. Expect at least 2-3 weeks between each step before it leaves the warehouse, so if you intend to use their Onebox process, expect to wait 4-6 weeks.

Being very frank here Being very frank here. I had been duped by many shippers prior, not comsgateway thankfully. Close to 20 packages went through them without a hitch- they looked after my stuffs, their customer service took my enquiries and requests seriously, and could advise which items not to ship (ask first). Glad they don't assert shipping regulations out of thin air- like other places and rip me off.

I have used this company for a few… I have used this company for a few years with no issues until now! They have been processing my parcel since 25th May, take days to answer any emails then respond with a vague reply. Terribly managed and even worse customer service! Please find an alternative company!

It's a pity that CGW went downhill It's a pity that CGW went downhill. Used their buy for me services multiple times, transactions were swift & effortless. Until the beginning of this year everything starts to slide. Hopefully one day, this website can come alive again, better.