Store Space - Brookhaven PA I rented a unit at new Brookhaven, PA location. The manager was very nice and helpful. I had the unit a little over a month when Items were taken from the locked unit. I called customer service and was told someone from management would call - No call. I submitted a claim through tenant protection - never heard anything. 12/8/23 - I provided written notice to store employee that I am terminating as of end of December. Their customer service/management is horrible.

CUSTOMER SERVICE DETERATED ! CUSTOMER SERVICE DETERATED !! STORE SPACE LOCATION DIRTY FOR LONG PERIODS OF TIME !! EMPLOYEES OF LOCATION TURNED OUT TO BE VERY UNPROFESSIONAL !! ITS PRETTY SAID WHEN FIRST GOT ONE UNIT , NEXT DAY GOT ANOTHER " AL ON SITE MANAGER VERY PROFESSIONAL AND KEPT PROPERTY IN TIP TOP SHAPE 24 /7 WAS THAT WAY FOR 4 OR 5 MONTHS !! I ALWAYS PAID CASH !! I UTILIZED 6AM > 10 PM USAGE OF FACILITY !! ( THIS WAS A TRANSITION TIME FOR ME AND I ENDED UP GETTING HURT OFF SITE ( PROFOKED BLOOD CLOT ) I CONTINUED TO GO THRU MY STORAGE ITIEMS AS BEST I COULD !! PLEASE NOTE AFTER 5 MONTHS OR SO " AL ON SITE MANAGER BECAME SICK AND OR OFF SITE !! I KEPT " BATHROOMS ( BOTH ) TITY ( CHANGING OUT TOLET PAPER AS NEEDED AT MY EXPENSE !! ALSO I ADDRESSED LATE NIGHT LEAKING CEILING NEAR MY UNITS !! GOING OFF SITE TO GET : EMPTY 5 GALLON BUCKETS AND SAFETY CONES TO MARK AREA !! FOR NO " UNSEPECTING CUSTOMERS WOULD GET HURT AND OR NO ONES PROPERTY WOULD GET DAMAGED !! BEGINNING OF DECEMBER 10 TH AND OR THERE AFTER I HAD A BEAUTIFUL CHRISTMAS 🎄 TREE UP OUT OF THE WAY FOR ALL TO ENJOY THAT I BOUGHT !! I WAS TRYING TO BRING CHER TO ALL !! ABOUT DECEMBER 12 2023 AND OR THERE AFTER I NOTICE A FEMALE EMPLOYEE THAT HAVEN'T SEEN MUCH OF ( AND THERE WAS A GENTLEMAN WITH HER TO ) I WAS IN MY TRUCK GETTING READY TO GET MEDICALL CARE !! WHEN I NOTICED THE FEMALE EMPLOYEE WITH MY CHRISTMAS 🎄 TREE IN HER ARMS ( ARTIFICAL WITH BUILT IN LIGHT DISPLAY ) TAKE IT OUT OF THE FACILITY AND DOWN THE WALK WAY AROUND 15 OR SO AND THROW IT TO THE GROUND !! I WAS PRETTY MUCH IN SHOCK OF HER " UNEXCEPTABLE !! ,UNCARING !! AND OR UN CHRISTMAS 🎄 TIME BEHAVIOR !! ( PLEASE NOTE ALOT OF PEOPLE USING YOUR FACILITY AND OR OTHERS LIKE YOUR ARE GOING THRU A TRANSITION OF SOME SORT !! ) I HAD THE " BEAUTIFUL CHRISTMAS 🎄 TREE OUT OF THE WAY TO BRING CHEER TO ALL !! I DID CALL 📞 YOUR CUSTOMER SERVICE NUMBER AFTER I GOT BACK FROM MY " IMPORTANT DOCTOR ADDPOINTMENT !! ( PROFOKED BLOOD CLOT FOLLOW UP !!) YOUR CUSTOMER SERVICE CALL 📞 CENTER WERE VERY FRENDLY AND PROFESSIONAL!! AND LISTENED TO MY CONCERN AND OR COMPLIANTS !! ( I WAS SO CONCERNED ABOUT YOUR " EMPLOYEE'S UNEXCEPTABLE !! UNETHICAL !! UNCARING CONDUCT !! I WAITED TO AFTER 6PM AND THEY WERE OFF SITE TO GO INTO MY : RENTAL 2 UNITS AND PROCEED WITH ORGANIZING MY UNITS THE BEST I COULD DO TO MY HEALTH RESTRICTIONS !! I DID GET A CALL 📞 A DAY LATTER FROM YOUR DISTRICT MANAGER AS HE STATED !! ( FROM A BLOCKED NUMBER) HE ONLY HAD A SHORT TIME TO DISCUSS MY CONCERNS AND NEEDS OVER THIS CITUATION !! HE INFORMED ME HE HAD A MEETING AND CUT THE CONVERSATION SHORT !! ( PLEASE NOTE I GREW UP ABOUT A HALF MILE FROM YOUR FACILITY !! AND LIVED THERE MY WHOLE LIFE TILL A SHORT TIME AFTER MY : LATE MOTHERS 👩 PASSING !! AND SINCE THAT INCIDENT !! THE CUSTOMER SERVICE HAS DETERATED , FACILITY DIRTY , BATHROOMS VERY SOILED !! AREAS AROUND BATHROOMS VERY SOILED !!: POWER WAS LOST FOR A FEW DAYS !! ONLY A FEW CUSTOMERS WERE ALLOWED IN !! ( NOT ME !!) THEN ABOUT DECEMBER 23 2023 ON OR ABOUT I WAS LOOKED OUT OF THE FACILITY !! PLEASE NOTEV MY RENT WAS PAID !! AND I HAVE NOT BEEN PROVIDED ACCESS SENCE !! ( PLEASE NOTE AFTER THE CHRISTMAS TREE DAMAGE DONE DELIBIERTLY BY YOUR EMPLOYEES I TIRED TO GET SOME NAMES AND OR EMPLOYEE NUMBERS TO ADDRESS MY CONCERNS HIGHER UP IN YOUR COMPANY !! WHEN I WENT into Your FACILITY OFFICE AREA : I NOTICED THE SAME WOMEN INVOLVED IN MY CHRISTMAS 🎄 TREE DAMAGE AND THE GENTLEMAN WITH HER NEXT TO HER AND THERE WAS ANOTHER FEMALE EMPLOYEE NEXT TO THEM !!" I FIRST ASKED FOR THE WOMEN EMPLOYEE WHO DAMAGED MY CHRISTMAS 🎄 TREE NAME !! SHE EVENTIONALY PROVIDED IT TO ME " ROBIN ( FIRST NAME ONLY ) THEN SHE INFORMED THE OTHER 2 EMPLOYEES ( WHO HAVE ACCESS TO ALL MY PERSONAL INFORMATION PROVIDED TO YOUR BUSINESSES STORAGE SPACE ) THAT THEY DO NOT HAVE TO PROVIDE ME WITH THERE NAMES IF THEY CHOSE TO !! BOTH DECLINED AND I WAS VERY CONCERNED ABOUT YOUR BUSINESSES PRACTICES AND PROFESSIONAL CONDUCT TO CUSTOMERS AND THE PUBLIC !! I FELT DISCRIMINATED AGAINST !! AND I WAS VERY CONCERNED ABOUT " STORE SPACE UNEXCEPTABLE, UNETHICAL, UNPROFESSIONAL BUSINESS PRACTICES IN THE GREAT STATE OF CONNECTICUT !! I WAS VERY CONCERNED ABOUT STORE SPACE BUSINESS PRACTICES IN THIS STATE OF CONNECTICUT FOR WHICH IT APPEARS THEY JUST STARTED DOING BUSINESS IN !! THAT THE FOLLOWING DAY OR THERE AFTER I SHARED MY CONCERNS WITH A GENTLEMAN THAT WAS WORKING THE FRONT DESK AREA !! AND YOUR FEMALE EMPLOYEE ( THAT HAS ACCESS TO ALL MY PERSONAL INFORMATION THAT I PROVIED TO YOUR COMPANY AT TIME I RENTED 2 - SEPARATE UNITS DAYS APART !! ) AS I WAS TALKING TO THE NICE GENTLEMAN AT THE FIRST DESK I DECIDED TO TAKEV THERE PICTURES ( IN A PUBLIC PLACE FOR WHICH I AM LEGALLY ALLOWED BY LAW !! FOR IN WHICH I COULD ADDRESS MY SAFTEY CONCERNS !! PROPERTY DAMAGE !! AND OR MY RENTAL USE !!" BUT NOT LIMITED TO !!! "PLEASE NOTE A SHORT TIME LATER : YOUR DIST.MANAGER CALLED ME UP INFORMED ME HIS FEMALE EMPLOYEE WAS CRYING ,UPSET AND HE WANT ME OUT

My experience was fantastic My experience was fantastic! Walked in virtually with no heads up or warning was met with the most courteous and upbeat person who told us all and showed us what we needed to know. And once unit was picked, when she asked for the address we reside in she then told us of a closer location to where we are. She was extremely helpful and loaded with personality. I think I found my new storage home! The attendant was Kim C. At the 4822 Whipple Ave NW Canton Ohio 44718 location

There location in Philadelphia PA on… There location in Philadelphia PA on Erie Avenue is horrible! The staff steal out of the units. This location floods, and has rodents. They have horrible customer service. My belongings got mold on them, and they still charged me storage fees. No discount was offered and it took over a month for their claims department to even respond. No one had noted my grievance until 2 months later. I sent pics of the flooding and debris. I strongly encourage people to use another company for storage.

I am a current customer at the… I am a current customer at the Jacksonville Saint Johns location. Do not use this company they are professional at ripping you off and raising their rate every quarter! I have also had 4 separate times where I could not access my equipment at this facility and had to go purchase these item a second time to do my job those days! Somebody was sleeping behind the desk at least 4X and I could not access my stuff! Don’t use this place they are the worst!