There location in Philadelphia PA on… There location in Philadelphia PA on Erie Avenue is horrible! The staff steal out of the units. This location floods, and has rodents. They have horrible customer service. My belongings got mold on them, and they still charged me storage fees. No discount was offered and it took over a month for their claims department to even respond. No one had noted my grievance until 2 months later. I sent pics of the flooding and debris. I strongly encourage people to use another company for storage.

Will not return Security deposit We moved out of our unit in advance of our lease end date and provided ample notice of termination. The unit was left impeccable. We made numerous requests for refund of the security deposit to no avail. Their collections person Jailyn told me “check in mail” for past 6 weeks. Update: after contacting senior management- check was finally issued.

Just getting started, but... We have not actually placed anything into our new storage unit just yet but my review is based on initial impression and our on-boarding process. Our organization was in need of climate-controlled storage in the area and our choices seemed limited. When we toured the newly open Store Space we were VERY impressed. The offices and storage units are all newly renovated and very nice. The office staff was very kind and patient with us as we worked through the options and there were no surprises. We have our keys and our code and are ready to move things in this weekend.

Warehouse area is always clean Warehouse area is always clean. I am retired from Sears and have hired thousands of people. If I was still hiring, I would hire Savoy in a heartbeat. She is smart, very good with people, and always has a smile on her face when she greets you. She is definitely material for a higher position. District Mgr. Alan has always responded to any questions I may have, almost immediately. This company hires great folks. Just needs to work on customer retention instead of continual raising of rents and running off customers that have been there for years. Maybe raise base prices for new customers, but need to show some loyalty to existing customers that have paid their rents on time.

Monique is kind Monique is kind, caring, thoughtful, and fully embodies amazing, over-the-top, 21st century customer service. She listened and empathized with our situation. Her customer service is unmatched. Thank you Monique, you rock!! We echo your sentiments: "Storage That Cares"! We believe in your company and we are looking forward to an amicable win-win to our situation. "If you have the chance to help someone by just one phone call, nothing monetary, just do it. Sometimes people are struggling silently. Maybe, your act of kindness can make their day." -- Author Unknown Thanking you most heartily, John and Sand