Mold Damage Due to Leaking Sprinkler ( Storage Post Suffern,NY) In December 2018 at the Storage Post in Suffern,NY, we discovered our household items were covered in mold in unit 1190. It was not visible upon entering the storage unit as I visited the storage unit on several occasions to check on the items. Upon further investigation there were residual water marks on the ceiling of the unit. After speaking with a representative at the location, it was brought to my attention that the unit had a sprinkler leak. I filed a claim with their department, and they denied the claim even though their facility had a sprinkler leak and due to the fact, we refused insurance. Even if we took out the insurance, their insurance does not cover mold damage. The mold was not due to a fault of ours. It was a fault of their building. After losing all our items in a fire, we were depending on the items that we had in storage and was not able to use any of the because of the mold. In addition, our daughter was asthmatic and with no other option we had to take the furniture with us to determine what was salvageable. Following that the newly renovated home eventually showed evidence contamination. Better Business Bureau investigated the concerns and were ignored like I did. A police report was filed and no compensation was offered. We lost at least $40,000 of household goods with no proof of value to the house fire. That was my experience with the Storage Post in Suffern,NY

3325 Atlantic ave store 3325 Atlantic ave store. Horrible customer service and extremely eager to try and auction your stuff off and all these fees and then not willing to work with you at all. Very cold hearted establishment. One week ago I was told one price then a week later i was told an additional 100 and no one was willing to try and work with me at all. If you want your belongings to be kept safe and sound find another establishment. They also have mouse traps everywhere so you know what that means. Never had a business charge me 100 dollars a day later and not be willing to waive not even a penny.

Professionalism I think some of the company policies should be more flexible especially for those who are on public assistance. I think that some of the attitudes at Brook ave location in the Bronx could be better. Accommodating those who aren’t working in a manner that doesn’t stress them out or having to deal with management that don’t like their job because maybe it is too much for them. I sure hope the central office views this post.

Never rent from “public storage”!!!!!! Never rent from public storage!!!!!! Especially the one at 75 and Arapaho in Richardson. Employees hate their job and it shows Manager refused to fix anything after mutable phone calls I would love to post pictures of mold and maggots in my boxes. No light Roof leak ruined my stuff Pot hole outside unit door the size of a small truck Roll up door broken. Best day... when I moved my stuff to “Extra Storage “ wow. A company that actually wants my business. Clean and professional. What was I thinking.

Theft Theft. They stole 3 of my motorcycles during “inaccessible hours” and took 45 minutes stealing something braking locks and alarms without nobody supposedly noticing. The staff is 100% on the thieves side as they have nothing to tell me about why did 3 unauthorized people break into a storage which is gated to then brake into the facility which wouldn’t even allow me access at that time. I got there to find out at 3pm in the afternoon and apparently the staff had no idea even though there there since 10am. Definitely an inside job and storage post will pay.