storage's mistake After renting the unit and not being able to view or move my property to the unit for a few days due to safety issues in the apartment and exchanging units to a bigger unit I was informed on the phone by a supervisor that my unit was going to be closed because I was not informed that I had to put more money to the down payment on my unit. Although I think I should not be pinalized for the companies mistake I desided to go ahead and pay the difference so that I can be able to view my belongings. before you rent a unit make sure that unit is big enough for your property. Don't pay a dime until your ready to move your stuff in

They lock your storage unit 1 day after… They lock your storage unit 1 day after your rent is due I never signed a waiver for that and nor was I told if I'm late a day the most 2 then the lock will be placed its ridiculous

Too cold, low lights, only staff 5 hrs I have storage space in Pelham Manor, NY so I can only speak to that location. It is always too cold for my helper & I to bring in things & spend the time we need to organize them. When your nose & fingers turn ice cold, it has to be too cold! Further, when paying for temperature controlled, one expects that their stored items that are sensitive to extreme cold and or heat will be safe. I have written to the company numerous times and have not gotten a reply. Further, they have reduced the staff hours to just 4 hrs per day so there is no one there to monitor for theft. The bathrooms stay locked as well as the door to the "chat now screen". The lighting has been reduced to low lighting obviously to save money so that it is dark and depressing in there. I have two large rooms there but will be leaving as soon as I can arrange for a mover to take my things to another facility. Further, staff is supposed to open the office at 2 pm. I am waiting there, now, and at 2:13, there is no sign of a staff member t9 open the office and make the chat screen and bathroom accessible. Don't rent here!q1

Professionalism I think some of the company policies should be more flexible especially for those who are on public assistance. I think that some of the attitudes at Brook ave location in the Bronx could be better. Accommodating those who aren’t working in a manner that doesn’t stress them out or having to deal with management that don’t like their job because maybe it is too much for them. I sure hope the central office views this post.

Your contact email is totally… Your contact email is totally incorrect. I did NOT purchase a storage unit. I already sent you an email which, apparently, you totally ignored. Therefore, if I ever wanted to get a storage unit, I would definitely NOT deal with you company. Get your act together!