Patrick Tuttle
GB*AVOID* Stained my carpet and wont clean THEY DO NOT UNDERSTAND HOW TO TAKE CARE OF CUSTOMERS. WOULD NOT RECOMMEND THIS BUSINESS. STAY AWAY. Delivered my fridge and stove top which both work fine. During the delivery they stained my carpet from either something on their shoes or on the wheels of their dolly. After the fridge was completely setup the delivery guy brought the slip to me in my office confirm the delivery which I signed. I work from home and was on a conference call. After my conference call walked into my living room and noticed stains all over my carpet. I contact Daryl Flood and since I signed the paper they told me there is nothing they can do.
Andy
GBTerrible service! They were supposed to deliver a washer & dryer to us. They failed to show up all day Tues, then Wed, then showed up late Fri. After all that, they actually installed it incorrectly and had the hoses mixed up and had to come back one more time. Worst part was that their call center kept telling me they were on their way and that we were the next stop. That was never in the cards. Just be honest please.
Laurie
GBMy belongings arrived to the destination, many of which left in better condition than they arrived. My belongings were moved from Texas to Indiana . They arrived as scheduled, and I was updated by the driver regularly. Everything was held in storage for 3 months. As we moved from storage to the new house, I found many things damaged. Large appliances that you wouldn't think to plug in and check right off the truck....legs on couches, broken pictures, mirrors, glassware that was packed by the movers. I was slightly disappointed by the care taken for my belongings. In summary, the driver was pleasant and reliable, and kept me informed. The people they hired to pack and load were not of great quality.
Acustomer
GBDaryl Flood Logistics the worst Daryl Flood Logistics has destroyed my relationship with Home Depot. As long as HD partners with DFL I will never shop at Home Depot again. 1st fridge was damaged. 2nd they didn't hook up the water saying my existing line wouldn't work and cut it off my old fridge. It would work, we had to add a nut on after they cut it, and now it is hooked up. They also damaged my storm door, and that is still not resolved. Plus, they claimed that the doors to the fridge were uneven, because the fridge wasn't level, that is also false. They did not level the fridge, because they said it can't be done till we push it back and that is also false. When they came back to level it they sent the same guy, who when he found out there was a claim made threats telling me he was going to fight my claim, because the door they damaged was old. They have shown that to be true. Now still dealing with their claims dept on the door. Today we had an appt at 1pm, and Noah was late, I called him and he said he was running late, I couldn't wait I had a meeting, He said they don't usually give appt times, because in logistics you can't stick to a schedule, and that I just don't understand logistics. I spent 16yrs in logistics and everything Noha says is bunk. When Noah calls he does not speak clearly, I had no idea what his name was, the only discernable word was Flood. It is like he is saying his name is nodarFlood. The door wouldn't lock after the bent it, and we had no choice due to safety but to fix it. Now he says well if you fixed it there is nothing I can do, but I still want pictures, leave it unlocked. It would seem the hire from the bottom of the barrell and then don't train them or do a terrible job at it. The name Daryl Flood is mud to me.
John
GBInconsistent packing Boxes were incorrectly labeled as to contents. Should tell customers to not pack remotes and carry with. Many boxes crushed. Had two items broken due to removing from protective boxes. Delivery above average. From driver and his help all were very friendly and unloaded very fast, showing care and concern for our things.