Acustomer
USDaryl Flood Logistics the worst Daryl Flood Logistics has destroyed my relationship with Home Depot. As long as HD partners with DFL I will never shop at Home Depot again. 1st fridge was damaged. 2nd they didn't hook up the water saying my existing line wouldn't work and cut it off my old fridge. It would work, we had to add a nut on after they cut it, and now it is hooked up. They also damaged my storm door, and that is still not resolved. Plus, they claimed that the doors to the fridge were uneven, because the fridge wasn't level, that is also false. They did not level the fridge, because they said it can't be done till we push it back and that is also false. When they came back to level it they sent the same guy, who when he found out there was a claim made threats telling me he was going to fight my claim, because the door they damaged was old. They have shown that to be true. Now still dealing with their claims dept on the door. Today we had an appt at 1pm, and Noah was late, I called him and he said he was running late, I couldn't wait I had a meeting, He said they don't usually give appt times, because in logistics you can't stick to a schedule, and that I just don't understand logistics. I spent 16yrs in logistics and everything Noha says is bunk. When Noah calls he does not speak clearly, I had no idea what his name was, the only discernable word was Flood. It is like he is saying his name is nodarFlood. The door wouldn't lock after the bent it, and we had no choice due to safety but to fix it. Now he says well if you fixed it there is nothing I can do, but I still want pictures, leave it unlocked. It would seem the hire from the bottom of the barrell and then don't train them or do a terrible job at it. The name Daryl Flood is mud to me.
Andy
USTerrible service! They were supposed to deliver a washer & dryer to us. They failed to show up all day Tues, then Wed, then showed up late Fri. After all that, they actually installed it incorrectly and had the hoses mixed up and had to come back one more time. Worst part was that their call center kept telling me they were on their way and that we were the next stop. That was never in the cards. Just be honest please.
Jordan
USTerrible, Unprofessional Customer Service I just had Derrick Fleming from Daryl Flood Logistics come to my house to properly install my dishwasher (which Brandon didn't do the first time). He was completely rude, put out and not professional. He refused to install the dishwasher on the sides and refused to show me how to unlock the refrigerator. I was completely appalled at his behavior and complete lack of customer service. Please fire Derrick from Daryl Flood. He is a terrible representation of your firm and makes me never want to use Home Depot or this service again for appliance install or anything else.
Dr. Smith
USDid Not Live Up to Expectations Some of the usual problems like mislabeling boxes, delivering them to the wrong rooms, etc. Some items were disappointing such as not completing the setup of various items that were taken apart by the crew at the loading location. For instance, I had to reconstruct our china cabinet which was made more difficult by the fact that I couldn't find my toolbox in the garage. Adjustable bed was not installed. Etc. Worst of all, one of the crew members brought his kids with him to the job and one of them stopped up the toilet where it ran over. No one came to me to say it had happened. I found out when I happened to open the bathroom door and found a moving pad wrapped around the toilet. Still trying to find things weeks later because they were boxed with things from other rooms. Also waiting for outcome of audit where I expect the result will show the number of items moved was considerably lower than the estimate (as confirmed by the driver).
David Bourne
GBUsed Daryl Flood for our relocation … Used Daryl Flood for our relocation from San antonio Texas to Southampton Uk was given an esimated time of arrival in UK 21st April 2017 that never happened next estimated time of arrival 16th of May and the name of the ship it would be on. Got an email on the 14th May telling us it has been delayed again next estimated date is now the 6th June 2017 am i supposed to believe this the whole episode of moving has be a joke with Daryl Flood.I would never use them again David Bourne UNHAPPY CUSTOMER