J Blystone
GBToo much follow-up required on customer's part For some reason this time moving with DF has more difficult as it relates to getting questions answered and the requests followed-up on. We have had to follow-up up multiple times on requests and with everything going on, having to follow-up is a burden, time consuming and frustrating. This new for DF as in the past they have always exceeded in customer support/service. Hopefully this is not a trend or a result of seasonality or too much growth, etc.
Cassandra
GBCareless Terrible experience. Most of my high end furniture was damaged. The delivery guy that did the most damage to my items even had the nerve to tell me, "you can't even tell where I glued this back together"!! Clearly he was just incompetent to think it acceptable. I regret having chose this company.
Laurie
GBMy belongings arrived to the destination, many of which left in better condition than they arrived. My belongings were moved from Texas to Indiana . They arrived as scheduled, and I was updated by the driver regularly. Everything was held in storage for 3 months. As we moved from storage to the new house, I found many things damaged. Large appliances that you wouldn't think to plug in and check right off the truck....legs on couches, broken pictures, mirrors, glassware that was packed by the movers. I was slightly disappointed by the care taken for my belongings. In summary, the driver was pleasant and reliable, and kept me informed. The people they hired to pack and load were not of great quality.
Andy
GBTerrible service! They were supposed to deliver a washer & dryer to us. They failed to show up all day Tues, then Wed, then showed up late Fri. After all that, they actually installed it incorrectly and had the hoses mixed up and had to come back one more time. Worst part was that their call center kept telling me they were on their way and that we were the next stop. That was never in the cards. Just be honest please.
Melissa Cowan
GBVery slow to settle damage claim While the move went well, there was significant damage to my loveseat. A claim was filed the day after the delivery and, 30 days later, there has been no inspection of the damage and no attempt to settle the claim. Very disappointing, as, to this point, we were very satisfied with the level of customer service.