Very slow to settle damage claim While the move went well, there was significant damage to my loveseat. A claim was filed the day after the delivery and, 30 days later, there has been no inspection of the damage and no attempt to settle the claim. Very disappointing, as, to this point, we were very satisfied with the level of customer service.

Terrible service! They were supposed to deliver a washer & dryer to us. They failed to show up all day Tues, then Wed, then showed up late Fri. After all that, they actually installed it incorrectly and had the hoses mixed up and had to come back one more time. Worst part was that their call center kept telling me they were on their way and that we were the next stop. That was never in the cards. Just be honest please.

Daryl Flood Logistics the worst Daryl Flood Logistics has destroyed my relationship with Home Depot. As long as HD partners with DFL I will never shop at Home Depot again. 1st fridge was damaged. 2nd they didn't hook up the water saying my existing line wouldn't work and cut it off my old fridge. It would work, we had to add a nut on after they cut it, and now it is hooked up. They also damaged my storm door, and that is still not resolved. Plus, they claimed that the doors to the fridge were uneven, because the fridge wasn't level, that is also false. They did not level the fridge, because they said it can't be done till we push it back and that is also false. When they came back to level it they sent the same guy, who when he found out there was a claim made threats telling me he was going to fight my claim, because the door they damaged was old. They have shown that to be true. Now still dealing with their claims dept on the door. Today we had an appt at 1pm, and Noah was late, I called him and he said he was running late, I couldn't wait I had a meeting, He said they don't usually give appt times, because in logistics you can't stick to a schedule, and that I just don't understand logistics. I spent 16yrs in logistics and everything Noha says is bunk. When Noah calls he does not speak clearly, I had no idea what his name was, the only discernable word was Flood. It is like he is saying his name is nodarFlood. The door wouldn't lock after the bent it, and we had no choice due to safety but to fix it. Now he says well if you fixed it there is nothing I can do, but I still want pictures, leave it unlocked. It would seem the hire from the bottom of the barrell and then don't train them or do a terrible job at it. The name Daryl Flood is mud to me.

Trouble from beginning to end! Trouble in confirming load and unload dates (driven more by their need and convenience versus us as the customer), pack and move and then unload were a cluster. Several items damages or destroyed, including our 56" HD TV - completely destroyed and not packed properly and then crammed on a truck and trampled. They literally disassembled everything to make a heavier load. Boxes were mislabeled and we are still discovering things missing and mis-packed/mislabeled. Only positive was the price, but in the scheme of things WAS NOT worth it. You get what you pay for...or not! Will not ever use them again. They also sub-contract the pack and the move and lost complete quality control in the process.

Inconsistent packing Boxes were incorrectly labeled as to contents. Should tell customers to not pack remotes and carry with. Many boxes crushed. Had two items broken due to removing from protective boxes. Delivery above average. From driver and his help all were very friendly and unloaded very fast, showing care and concern for our things.