Too much follow-up required on customer's part For some reason this time moving with DF has more difficult as it relates to getting questions answered and the requests followed-up on. We have had to follow-up up multiple times on requests and with everything going on, having to follow-up is a burden, time consuming and frustrating. This new for DF as in the past they have always exceeded in customer support/service. Hopefully this is not a trend or a result of seasonality or too much growth, etc.

move from houston to toronto I have had a long discourse with the Daryl Flood Co so this is not new to them. The pick up was fine - the crew did a great job. No issues there. The drop off was the issue. we thought we were getting an unpacking service as well, as most companies offer and what had been our experience with Atlas in our first move. In addition, our delivery date was missed because the date was not registered (or a glitch as we were told) correctly. Then the drop off crew did a poor job in unpacking and leaving boxes everywhere. I had sent pictures to Daryl Flood about this already with little response. I felt that some reimbursement should have been done since this was not up to our expectations, nor to what was the standard for most moves. But I am only the customer.

Experience Daryl Flood Mayflower was a nightmare! Our experience with Daryl Flood this past summer was a nightmare; this company treated my family and our belongings with contempt and disrespect. Though the company was in breach of contract with us, we were bullied into accommodating it. Many of our belongings were damaged in the process; packers packed our belongings carelessly and irresponsibly; boxes were mislabeled in bizarre ways; delivery men put things where they wanted them to go, not where we instructed them to put them. The driver damaged our yard when he left our property. Never in our 27 years of marriage have my wife and I been treated so badly by a business.

Daryl Flood Logistics the worst Daryl Flood Logistics has destroyed my relationship with Home Depot. As long as HD partners with DFL I will never shop at Home Depot again. 1st fridge was damaged. 2nd they didn't hook up the water saying my existing line wouldn't work and cut it off my old fridge. It would work, we had to add a nut on after they cut it, and now it is hooked up. They also damaged my storm door, and that is still not resolved. Plus, they claimed that the doors to the fridge were uneven, because the fridge wasn't level, that is also false. They did not level the fridge, because they said it can't be done till we push it back and that is also false. When they came back to level it they sent the same guy, who when he found out there was a claim made threats telling me he was going to fight my claim, because the door they damaged was old. They have shown that to be true. Now still dealing with their claims dept on the door. Today we had an appt at 1pm, and Noah was late, I called him and he said he was running late, I couldn't wait I had a meeting, He said they don't usually give appt times, because in logistics you can't stick to a schedule, and that I just don't understand logistics. I spent 16yrs in logistics and everything Noha says is bunk. When Noah calls he does not speak clearly, I had no idea what his name was, the only discernable word was Flood. It is like he is saying his name is nodarFlood. The door wouldn't lock after the bent it, and we had no choice due to safety but to fix it. Now he says well if you fixed it there is nothing I can do, but I still want pictures, leave it unlocked. It would seem the hire from the bottom of the barrell and then don't train them or do a terrible job at it. The name Daryl Flood is mud to me.

My belongings arrived to the destination, many of which left in better condition than they arrived. My belongings were moved from Texas to Indiana . They arrived as scheduled, and I was updated by the driver regularly. Everything was held in storage for 3 months. As we moved from storage to the new house, I found many things damaged. Large appliances that you wouldn't think to plug in and check right off the truck....legs on couches, broken pictures, mirrors, glassware that was packed by the movers. I was slightly disappointed by the care taken for my belongings. In summary, the driver was pleasant and reliable, and kept me informed. The people they hired to pack and load were not of great quality.