Cassandra
GBCareless Terrible experience. Most of my high end furniture was damaged. The delivery guy that did the most damage to my items even had the nerve to tell me, "you can't even tell where I glued this back together"!! Clearly he was just incompetent to think it acceptable. I regret having chose this company.
Pamala Hardman Wilson
GBBeyond my expectations! Troy Box is the best move captain I've ever experienced. The teams on both ends -- Lorenzo, Pedro and Marlin in Texas and Fred, Anders and Brandon in California -- went beyond anything I ever expected to make sure our belongings were safely moved and that we were happy. We will definitely call Fred and his team for our pending local move. Every individual was committed to customer satisfaction and ease. I honestly cannot rave enough!
Jim & Susan
GBTrouble from beginning to end! Trouble in confirming load and unload dates (driven more by their need and convenience versus us as the customer), pack and move and then unload were a cluster. Several items damages or destroyed, including our 56" HD TV - completely destroyed and not packed properly and then crammed on a truck and trampled. They literally disassembled everything to make a heavier load. Boxes were mislabeled and we are still discovering things missing and mis-packed/mislabeled. Only positive was the price, but in the scheme of things WAS NOT worth it. You get what you pay for...or not! Will not ever use them again. They also sub-contract the pack and the move and lost complete quality control in the process.
Melissa Cowan
GBVery slow to settle damage claim While the move went well, there was significant damage to my loveseat. A claim was filed the day after the delivery and, 30 days later, there has been no inspection of the damage and no attempt to settle the claim. Very disappointing, as, to this point, we were very satisfied with the level of customer service.
JT Industries
GBHorrible experience Horrible experience. This company was unable to solve a simple issue wasting a lot of peoples time, money, and resources. Not what one would expect from a logistics company.