J Blystone
GBToo much follow-up required on customer's part For some reason this time moving with DF has more difficult as it relates to getting questions answered and the requests followed-up on. We have had to follow-up up multiple times on requests and with everything going on, having to follow-up is a burden, time consuming and frustrating. This new for DF as in the past they have always exceeded in customer support/service. Hopefully this is not a trend or a result of seasonality or too much growth, etc.
JT Industries
GBHorrible experience Horrible experience. This company was unable to solve a simple issue wasting a lot of peoples time, money, and resources. Not what one would expect from a logistics company.
Cassandra
GBCareless Terrible experience. Most of my high end furniture was damaged. The delivery guy that did the most damage to my items even had the nerve to tell me, "you can't even tell where I glued this back together"!! Clearly he was just incompetent to think it acceptable. I regret having chose this company.
Pamala Hardman Wilson
GBBeyond my expectations! Troy Box is the best move captain I've ever experienced. The teams on both ends -- Lorenzo, Pedro and Marlin in Texas and Fred, Anders and Brandon in California -- went beyond anything I ever expected to make sure our belongings were safely moved and that we were happy. We will definitely call Fred and his team for our pending local move. Every individual was committed to customer satisfaction and ease. I honestly cannot rave enough!
Diane
GBDamage either in storage or in transit Unsatisfied with damaged property. A family antique chair was damaged either in storage or during the move from Austin to Seattle. An arm was broken off as well as the rush seat was sliced. I was unable to get the chair repaired as it was determined that the chair was repaired before. When that was brought to my attention, it looked like the repair work was done 50+ years before. The chair was in very good - not destroyed - condition when it was picked up for storage. $0 dollars were given for the damage. Unfortunately, I didn't have a photo of the chair - Jeyson Peters, Sales Rep. would know that it was in very good shape when they stored for me.