Careless Terrible experience. Most of my high end furniture was damaged. The delivery guy that did the most damage to my items even had the nerve to tell me, "you can't even tell where I glued this back together"!! Clearly he was just incompetent to think it acceptable. I regret having chose this company.

Very slow to settle damage claim While the move went well, there was significant damage to my loveseat. A claim was filed the day after the delivery and, 30 days later, there has been no inspection of the damage and no attempt to settle the claim. Very disappointing, as, to this point, we were very satisfied with the level of customer service.

Daryl Flood Logistics the worst Daryl Flood Logistics has destroyed my relationship with Home Depot. As long as HD partners with DFL I will never shop at Home Depot again. 1st fridge was damaged. 2nd they didn't hook up the water saying my existing line wouldn't work and cut it off my old fridge. It would work, we had to add a nut on after they cut it, and now it is hooked up. They also damaged my storm door, and that is still not resolved. Plus, they claimed that the doors to the fridge were uneven, because the fridge wasn't level, that is also false. They did not level the fridge, because they said it can't be done till we push it back and that is also false. When they came back to level it they sent the same guy, who when he found out there was a claim made threats telling me he was going to fight my claim, because the door they damaged was old. They have shown that to be true. Now still dealing with their claims dept on the door. Today we had an appt at 1pm, and Noah was late, I called him and he said he was running late, I couldn't wait I had a meeting, He said they don't usually give appt times, because in logistics you can't stick to a schedule, and that I just don't understand logistics. I spent 16yrs in logistics and everything Noha says is bunk. When Noah calls he does not speak clearly, I had no idea what his name was, the only discernable word was Flood. It is like he is saying his name is nodarFlood. The door wouldn't lock after the bent it, and we had no choice due to safety but to fix it. Now he says well if you fixed it there is nothing I can do, but I still want pictures, leave it unlocked. It would seem the hire from the bottom of the barrell and then don't train them or do a terrible job at it. The name Daryl Flood is mud to me.

Terrible service! They were supposed to deliver a washer & dryer to us. They failed to show up all day Tues, then Wed, then showed up late Fri. After all that, they actually installed it incorrectly and had the hoses mixed up and had to come back one more time. Worst part was that their call center kept telling me they were on their way and that we were the next stop. That was never in the cards. Just be honest please.

Beyond my expectations! Troy Box is the best move captain I've ever experienced. The teams on both ends -- Lorenzo, Pedro and Marlin in Texas and Fred, Anders and Brandon in California -- went beyond anything I ever expected to make sure our belongings were safely moved and that we were happy. We will definitely call Fred and his team for our pending local move. Every individual was committed to customer satisfaction and ease. I honestly cannot rave enough!