Fix the Lockers The Package Concierge lockers are great when they work. The set up in my building hasn't been usable for over 3 weeks so if packages are received in our leasing office, we can only retrieve them between 9 - 5 M-F.

HORRIBLE!! CAN'T RETRIEVE PACKAGES! CUSTOMER SERVICE DOESN'T HELP!! This is the third time I've had issues with package concierge. Packages will be delivered, but they're in incorrect lockers, so I don't have access to retrieve my packages. Customer service says there's nothing they can do, and can't open random lockers to see if my packages are in there. Soooo bye bye to my packages when someone else has access to that locker! DO NOT USE!!

We never get a code to open our locker... PC never sends us emails when our packages are ready with the code, meaning we can’t ever open our lockers and retrieve our packages when we know it has been delivered. It is one of the most frustrating things about our apartment complex.

Good concept, terrible execution In theory I can understand how this service would be useful. In practice you end up having your packages held hostage by a glorified locker 4 out of 5 times. I legitimately don't understand how such a simple system can so consistently get jammed. The only "fix" they'll offer is for you to go to your leasing office so your property manager can physically unlock it for you... entirely defeating the purpose for this to exist.

Absolutely Not This thing is terrible. On multiple occasions, my roommates medication has been sent to my locker that she can’t access. My friend in the same complex purposely didn’t sign up for package concierge because of the bad reviews and has had her insulin locked in a random locker anyway that she doesn’t have access to. When she’s tried to contact customer support about it, they’ve been very rude. And sometimes I’ll get a text saying I have a package when I don’t, or I won’t get a text about a package I actually have. This thing is glitchy and very unreliable and I wouldn’t recommend.