I wish that I could give this place 0… I wish that I could give this place 0 stars .. if it was possible. It seems like every customer service representative is rude as hell . I could hear one ladies kid in the background screaming . Very unprofessional people do not do business with them for your own food.

It is not the worst but it does need… It is not the worst but it does need improvements. Pro: packages get delivered here and I get notifications and reminders that I have a package via email and phone. Cons: after 4 days you begin to get charged for storage fees. It doesn’t exclude weekends or holidays. So when I go out of town for a weekend or holiday I have to make sure a package aren’t delivered on a Friday or I will get charged $3 per day. I have received ghost packages. I’ll receive notifications that I have a package when I actually don’t and then I am charged after 4 days despite not having a package. Overall I don’t like this service. An expensive thing to have with many improvements needed.

Good concept, terrible execution In theory I can understand how this service would be useful. In practice you end up having your packages held hostage by a glorified locker 4 out of 5 times. I legitimately don't understand how such a simple system can so consistently get jammed. The only "fix" they'll offer is for you to go to your leasing office so your property manager can physically unlock it for you... entirely defeating the purpose for this to exist.

Amazing staff!!! Great amenity to add to any property! Having Package Concierge at my property is one of the best business decisions I've ever made! Not only is it a seamless service that is user friendly, but it is convenient to ensure all packages are secured. I can delay a package if I am not in town, and the system takes pictures of who picked up the package. It is date, and time stamped as well. Great system, and amazing staff that is willing to assist whenever needed.

Negative 10 Stars I only gave one star because there was no option to give zero stars. This is absolutely the worst company I have ever experienced in my life. Customer service is despicable. They listen to your problem, take down your information, say someone will contact you and NEVER do. I have had a package stuck in the locker for a week now and no one is able to help me. They aren’t even pleasant when you call. I honestly will never live in a building again that has a package concierge.