Negative 10 Stars I only gave one star because there was no option to give zero stars. This is absolutely the worst company I have ever experienced in my life. Customer service is despicable. They listen to your problem, take down your information, say someone will contact you and NEVER do. I have had a package stuck in the locker for a week now and no one is able to help me. They aren’t even pleasant when you call. I honestly will never live in a building again that has a package concierge.

Terrible terrible terrible. Terrible terrible terrible. I will never live in a place that has this trash service in place. They hold your packages hostage. Faulty systems that go “offline” and you aren’t able to access your packages. We are in a pandemic for Gods sake. The most important thing right now is our mail and that is disturbing my ability to get my medication. I will literally sue you money hungry gremlins.

Zero Issues I am really pleased w Package Concierge so far. Everything is just so fancy and secure. I have never had any problems receiving packages. Once I move apartments I will be sure to look for one of their locations.

Inconvenient. Open running credit card. Room not secure My experience is not favorable, unfortunately. I live in an apartment complex that requires me to use this service, which I am not a fan of. Ok so I pay the sign up fee $15, which activates the account, remove my credit card no, and the account becomes disabled. System requires you leave the card open for them to charge. (Learned my lesson from Uber on that) I get notified if I have a package but either have to go to the office or re-enter my credit card info each time. That’s an inconvenience not a service (I want a part of). Personally I’d like my Amazon at my door or in a Dropbox I can access without my credit card info. I also would point out that the door is not locked , there are packages scattered on the floors where anyone could grab what they want. That kinda defeats the purpose. Biggest problem is the company is depending upon the delivery people to do something for them, for free by the way. Heads up those Fed Ex, Amazon, and USPS delivery personnel don’t care what the address label says, (ie front porch delivery, side door) what makes you think they are going to do this the way you have planned. Great idea/concept but should not be forced upon anyone.

Absolutely Not This thing is terrible. On multiple occasions, my roommates medication has been sent to my locker that she can’t access. My friend in the same complex purposely didn’t sign up for package concierge because of the bad reviews and has had her insulin locked in a random locker anyway that she doesn’t have access to. When she’s tried to contact customer support about it, they’ve been very rude. And sometimes I’ll get a text saying I have a package when I don’t, or I won’t get a text about a package I actually have. This thing is glitchy and very unreliable and I wouldn’t recommend.