I do not trust I do not trust. I was not using and suddenly getting notifications to follow link and register to get my package. Called their number 3x, once waiting 20 minutes while doing other things-no answer. BTW I live in a home and have had no package issues ... don’t need package “not like a real” concierge.

I am strongly disappointed with Package… I am strongly disappointed with Package Concierge service. I paid 10$ and I didn't even need it, and I paid only because appt complex told me to do something and they didn't notify me that if I do not sign up packages will be anyway delivered to my door. So with first 6 packages this happened, they were delivered to my door anyway...so I don't understand why did I pay this service. Also 7th package was delivered in package concierge lockbox but I never got an email or sms about it. I just found it. So I do not recommend this service to anyone. Waste of money.

Absolutely Not This thing is terrible. On multiple occasions, my roommates medication has been sent to my locker that she can’t access. My friend in the same complex purposely didn’t sign up for package concierge because of the bad reviews and has had her insulin locked in a random locker anyway that she doesn’t have access to. When she’s tried to contact customer support about it, they’ve been very rude. And sometimes I’ll get a text saying I have a package when I don’t, or I won’t get a text about a package I actually have. This thing is glitchy and very unreliable and I wouldn’t recommend.

Boxes piling up everywhere Package service has been out of order and boxes are piling up in public spaces throughout the building due to the horrible repair and response time. Packages are getting lost and stolen, literally the only thing we are forced to pay to prevent. Incapable of providing the only service they supposedly provide.

Terrible terrible terrible. Terrible terrible terrible. I will never live in a place that has this trash service in place. They hold your packages hostage. Faulty systems that go “offline” and you aren’t able to access your packages. We are in a pandemic for Gods sake. The most important thing right now is our mail and that is disturbing my ability to get my medication. I will literally sue you money hungry gremlins.