Fix the Lockers The Package Concierge lockers are great when they work. The set up in my building hasn't been usable for over 3 weeks so if packages are received in our leasing office, we can only retrieve them between 9 - 5 M-F.

Good concept, terrible execution In theory I can understand how this service would be useful. In practice you end up having your packages held hostage by a glorified locker 4 out of 5 times. I legitimately don't understand how such a simple system can so consistently get jammed. The only "fix" they'll offer is for you to go to your leasing office so your property manager can physically unlock it for you... entirely defeating the purpose for this to exist.

Apartment complex considering PC, think again. Never did I think I’d make any form of housing decision based upon the package system, but if any place I tour in the future uses Package concierge, I am running far away. While they have understanding customer service, it doesn’t help the fact that their technology is buggy and has made the simple process of getting a package take over an hour. If you’re an apartment complex, please do not use them. Your residents will thank you.

Boxes piling up everywhere Package service has been out of order and boxes are piling up in public spaces throughout the building due to the horrible repair and response time. Packages are getting lost and stolen, literally the only thing we are forced to pay to prevent. Incapable of providing the only service they supposedly provide.

HORRIBLE!! CAN'T RETRIEVE PACKAGES! CUSTOMER SERVICE DOESN'T HELP!! This is the third time I've had issues with package concierge. Packages will be delivered, but they're in incorrect lockers, so I don't have access to retrieve my packages. Customer service says there's nothing they can do, and can't open random lockers to see if my packages are in there. Soooo bye bye to my packages when someone else has access to that locker! DO NOT USE!!