well they said it would be delivered… not the truth well they said it would be delivered yesterday,but that didn't happen so i get told they tried,lies and fibs if i paid for same day, why do i have to wait till later,not fair at all.

First Time Delivery First time delivery and my item was correct and bagged with the paper receipt. Email updates very efficient and delivery completed in the stated time frame. Only suggestion leaving the package inside the outer gate for safety of package receipt. My front yard small gate isn't locked and has a tie down easily unhooked to open it and there are no dogs on property. The package was left about 2 feet from the outside of the gate in the driveway. The walkway inside the gate is also within arm's length to place packages over the top of the gate without opening it. Thank You

Delivery person left the item on my… Delivery person left the item on my driveway facing the street. They did not put item at my door where it would be safe. They were avoiding my doorbell camera. This is an item that was not in any packaging, meaning anyone from the street could see what was delivered on my driveway. It does not make any sense. Cameras do not show that the package was left, seems a picture was taken and then the package was removed by delivery person. Why is Big Lot using such an unreliable company?

Complete scam Complete scam. I added “same day” delivery to an order from Big Lots through this company, which got scheduled for 3 days later. We were given a 12-hour window and no one ever showed up, so we had cancelled all of our plans that day for no reason. Then we used their web site to reschedule and the exact same thing happened again! We tried contacting customer service for Pickup, who told us they “can’t guarantee” that they will be able to get anyone to deliver during the promised window. We ended up finding our own movers who were friendly, reasonable, and on time. Save your time and money!

Long waits no communication Waited 6 hours one day. Asked for a ETA… they couldn’t give me one. We rescheduled. Waited 6 hours the next day with no estimated ETA. Finally just cancelled the order so I could stop wasting my time. I had to initiate all communication. There is no phone number to call to get information. Just chat, which is annoying. Would give them 1 star but the people on chat were actually decent with customer service.