It's like Uber for pickup and deliveries.. It was clear that morning that I would not get my delivery that day. They had already sent out a message saying they were delayed and would TRY to deliver by the end of the day. Then I decided to Google some reviews and realize I made a huge mistake. I went right up to Big Lots and canceled my order. The store employee stated they get tons of complaints. And when I looked on the Pickup site, I saw that it's like Uber. If you own a registered truck or cargo van, you can sign and be a sub-contractor of theirs. So, if no one selects your order for delivery, then it will not get picked up.

I was supposed to have a delivery… I was supposed to have a delivery yesterday and it was not delivered or any communication from the company. So now I’m just sitting here wondering what’s going on with the items I bought because the communication is nonexistent.

If I could give them a Minus -10 I… If I could give Pickup a Minus -10 I would. They are awful. Advised that delivery would be on Saturday, then Monday, now Tuesday and now they can't give me a definite date. WTH. I would never use them again.

Don't expect the delivery anytime soon. Good price, BUT you are required to have a lot of patience. They advertise same day delivery. After 3 days of waiting they rescheduled for the next day again. They don't seem to care much. Newer requests are taken before older ones.

✨5 stars✨ Excellent communication via phone and text message. Super friendly and efficient once they arrived. They delivered next day, which is very convenient and fast! They did run a bit late, but always informed me along the way. I highly recommend their services and would definitely use them again.