Very poor service and communication. I ordered same day delivery from Big Lots. The driver left someone else's order. I immediately contacted the company to have them come get the wrong order and bring mine. They have terrible communication- I only heard back from them the following day. They did finally deliver my correct items but refused to correct their mistake- they told me I needed to contact Big Lots to deal with the incorrect item I received. They also declined to refund my delivery fee, despite my not receiving same day delivery! Very poor service and communication.

First Time Delivery First time delivery and my item was correct and bagged with the paper receipt. Email updates very efficient and delivery completed in the stated time frame. Only suggestion leaving the package inside the outer gate for safety of package receipt. My front yard small gate isn't locked and has a tie down easily unhooked to open it and there are no dogs on property. The package was left about 2 feet from the outside of the gate in the driveway. The walkway inside the gate is also within arm's length to place packages over the top of the gate without opening it. Thank You

Dresser Delivery Josh A. and Andy V. just delivered our son’s dresser today and they were so awesome. Communication with coordinating item drop off to actual delivery was prompt and efficient. During delivery, they did such an amazing job and took care to ensure proper placement/item was in good condition. We really appreciate their efforts!

well they said it would be delivered… not the truth well they said it would be delivered yesterday,but that didn't happen so i get told they tried,lies and fibs if i paid for same day, why do i have to wait till later,not fair at all.

If I could give them a Minus -10 I… If I could give Pickup a Minus -10 I would. They are awful. Advised that delivery would be on Saturday, then Monday, now Tuesday and now they can't give me a definite date. WTH. I would never use them again.