My very bad experience with India's branch of Shipa Freight I do business internationally and need an operative logistics service. I've decided to try Shipa ( branch of Agility) service to compare with current services we use, requested Quote of DDP China->US and prepaid air fright Jul.22 after receiving at once (quote QT1320300571 was given within 24hours as promised). The next day (on Friday, Jul.23), my supplier said to me that Agility refused to pick up our cargo. I've asked support from Friday what's happen, their manager, Premchand, Key Account Manager | Shipa Freight, asked me: Could you please wait till tomorrow (Saturday), then Monday, then Tuesday... Today is Tuesday Jul.28, nobody picked up cargo. Prem asks me: " rate was increased and you should pay additionally.." I don't understand, how is it possible for such work? I've lost time and money ( rates were increased since Friday...). Sure, canceled and requested a refund. Really bad experience. Guys, you risk losing reputation this way. I assume that this is the result of the work of specific employees, and not of the entire company - since the other two orders (they are supervised by a team from Europe) were sent on time and without any additional payment requirements.

The worst logistics company there is After receiving and accepting a quote online, paying more than 9,000$ upfront, I had to write a lot of e-mails and ask in the chat for updates on my order. After more than 2 weeks, finally someone reached out and asked for necessary papers. For 2 more weeks nothing happened until someone told me that there was a disconnect between the chinese team and the shipment team and in the meantime the quote expired and prices had increased... The worst company I dealt with so far. We are waiting for the pickup of our goods since 1 month now and now we need to hope to get our money back and look for another logistics company. Very terrible experience. I highly suggest to stay away from Shipafreight. Hiring them cost us a lot of money, time and patience.

Shipa handled multiple shipments for me… Shipa handled multiple shipments for me (from Italy to Dubai, from the UK to Dubai, and from the US to Dubai). Their service was outstanding. They were completely attentive to all the documentation requirements both at origin and at destination, and were able to make both the delivery and customs clearance seamless. Recommend them highly....

Incompetent - Don't try shipping with SHIPA These people are incompetent. They took our money. Asked for more. Strung us along for more than 2 1/2 months and finally, after dozens of emails (most not answered), they informed us today "we have not been able to secure a booking for some time now due to destination and limited capacity from airlines." DO NOT Try to SHIP with Shipa. You will be disappointed. Your customers will be upset with you and believe that your customer service is unacceptable.

Beware!! Hidden charges EVERYWHERE and there is nothing you can do about it. Beware!!! This company quotes you low, then continuously adds charges throughout the entire process. I was shipping from the UK and somehow ended up with these guys out of India so they must subcontract all of the work (can you say mark-up?). They do not keep you apprized of the status, the shipment was late, I was charged extra for pick-up, extra at customs, they charged me a storage fee upon arrival (even though they never notified me when it arrived). They will not provide a detail for the charges and if you question anything, they will just tack on more charges. This company is HIGHLY UNETHICAL.