All-around nightmare experience. All-around nightmare experience: - very late delivery, despite trying the "priority" option which is like that Simpsons episode where Duff, Duff, Light, and Duff Dry all come from the same still - driver couldn't find things, GPS exists, but no insult to them. Gopuff should just compensate on Gopuff's dime, not mine or the driver - damaged goods. cheap bag (probably designed by Fanatics) broke, causing a glass-related health situation - the late delivery had perishable goods. get your logistics together, Gopuffstains - last, and certainly least: holy moly their customer service. Gopuff couldn't satisfy your mom if they had a Gene Simmons mouth snake. you get put on an intercontinental runaround from a VC-funded startup focusing on cost-cutting so they can get acquired by, i don't know, Woolworth

If there was a -1000 stars option... "We're sorry! An error occurred. Please try again later." I'm at work and i wasted my lunch break trying to order some stuff from this useless website. 3 different cards declined because some kind of 3D security check that never happens. Absolutely useless. NEVER AGAIN!

Customer Service is Non Existent I ordered with FAM20 which should have gotten my order in about 20 minutes. It took about an hour instead. Most company would have some way of fixing this, not GoPuff! I did eventually get a refund for the extra fee for the fee, but their customer service is worse than if AI controlled it. They have agents who just copy and paste and don't attempt to help. Do not order from this company.

Missed item I'm on my own with my baby and for the practicality and agility that I've always had I chose go puff which I've been a customer of for over 2 years, Her milk had finished and I was too ill to leave the house, I bought 2 bottles and to give the minimum value of the order I added other items to the basket. When the order arrived, I questioned the delivery man who promptly saw that the main thing was missing, the two bottles of milk, I commented to him that my daughter was hungry and I needed it urgently, that's why I ordered it. It's 7.45 pm, she's hungry and I haven't got any milk. When I needed it most, they let me down.

They are thieves On 19th April, one of their driver came to our building to deliver my neighbour's shopping and on his back way, he stole my parcel from the corridor. Don't trust them, they are thieves.