Customer Service is Non Existent I ordered with FAM20 which should have gotten my order in about 20 minutes. It took about an hour instead. Most company would have some way of fixing this, not GoPuff! I did eventually get a refund for the extra fee for the fee, but their customer service is worse than if AI controlled it. They have agents who just copy and paste and don't attempt to help. Do not order from this company.

I have won of the bingo and they are… I have won of the bingo and they are saying one of my codes is not listed How can it not be listed - you sent it to me in my delivery Customer service email and chat are being useless and the keep repeating them selve - it’s not on the list What then are you sending codes that aren’t in the list They are a joke and the customer service is beyond inept O wonder they don’t have a phone line

Missed item I'm on my own with my baby and for the practicality and agility that I've always had I chose go puff which I've been a customer of for over 2 years, Her milk had finished and I was too ill to leave the house, I bought 2 bottles and to give the minimum value of the order I added other items to the basket. When the order arrived, I questioned the delivery man who promptly saw that the main thing was missing, the two bottles of milk, I commented to him that my daughter was hungry and I needed it urgently, that's why I ordered it. It's 7.45 pm, she's hungry and I haven't got any milk. When I needed it most, they let me down.

They are thieves On 19th April, one of their driver came to our building to deliver my neighbour's shopping and on his back way, he stole my parcel from the corridor. Don't trust them, they are thieves.

Absolutely disgusting behaviour from… Absolutely disgusting behaviour from the customer service team they literally gave me raw chicken which was expired and smelt like rotten eggs!!!! Later on I spoke to them for them to say they’re unable to refund me because they assume it doesn’t look expired?? Can someone file a health inspection on them because it’s starting to become a joke! They indirectly called me a liar and robbed me off because of that my family had to miss out on dinner because of their stupidity. GUYS DO NOT AND I REPEAT DO NOT ORDER FROM THEM BECAUSE THEY WILL ROB YOU OFF AND WILL NOT COMPENSATE YOU FOR ANYTHING! (The ratings give a clear accurate answer of what they are)