awfull I made an order today of 10 items and only 3 were delivered. I can't contact them, their missing items form online keeps crashing so I decided to email them only to find out their emails aren't monitored. I then decided to contact them on webchat and I've been waiting for over an hour to get through to anyone. I find it funny that they put a 24 hours refund policy and you can't get through to anyone.

All-around nightmare experience. All-around nightmare experience: - very late delivery, despite trying the "priority" option which is like that Simpsons episode where Duff, Duff, Light, and Duff Dry all come from the same still - driver couldn't find things, GPS exists, but no insult to them. Gopuff should just compensate on Gopuff's dime, not mine or the driver - damaged goods. cheap bag (probably designed by Fanatics) broke, causing a glass-related health situation - the late delivery had perishable goods. get your logistics together, Gopuffstains - last, and certainly least: holy moly their customer service. Gopuff couldn't satisfy your mom if they had a Gene Simmons mouth snake. you get put on an intercontinental runaround from a VC-funded startup focusing on cost-cutting so they can get acquired by, i don't know, Woolworth

Just used GoPuff for the first time Not… Just used GoPuff for the first time Not extremely happy as I couldn’t get a first time discount and annoyingly my 2 for a discounted price was charged at 2 times the original price! Not impressed!

Mobility impaired and this service is a… Mobility impaired and this service is a life saver. I’ve never had an issue in NY and all of my orders have arrived on time generally within 20 minutes most of the time. GoPuff is also much more affordable for my every day essentials so I am very grateful for that. The fact I just did my usual household run for the month on Gopuff which is usually $100+ (Target/ etc) for less than $30 is FANTASTIC!!!

After quite a few issues with the… After quite a few issues with the driving partners (rude, damaged items, missing items), as well as an awful customer service experience. I've decided to make a complaint and leave reviews. On this occasion my order was missing several times. Requested to fill in missing items form (didn't work). So wrote direct email to support. Get sent a survey to complete in return. Only when I prompted them to reply with a solution, did they offer an £8 discount code.... I replied stating that I will have no use for the voucher as I have ended my membership and would like a refund as initially requested. I suffer with a disability and thus rely heavily on remote food delivery services. I explained this to them. I have spent over £3500 since they opened in Cambridge and use their "fam" membership. My average spend is £20-£80 each time. I'm not one for making complaints but isn't the purpose of remote grocery purchasing supposed to be one of convenience? Just a poor, overpriced and underwhelming experience that requires far too much effort to regain a few quid that they lost in error.