Three issues non of them positive Three issues 1 - delivered items on more than one occasions that were mouldy. The process to get a refund for said items is long and arduous and requires proof and even then it's an account credit. 2 - wrong order delivered and no response, a £20 order of things I needed asap and I was delivered a frozen pizza and a cake! Gopuff costumer service gave a standard response then haven't bothered to respond. 3 - we won a competition, gopuff refused to pay out, struck off our valid winning ticket after 11 days and decided that they did not have to abide my law

Missed item I'm on my own with my baby and for the practicality and agility that I've always had I chose go puff which I've been a customer of for over 2 years, Her milk had finished and I was too ill to leave the house, I bought 2 bottles and to give the minimum value of the order I added other items to the basket. When the order arrived, I questioned the delivery man who promptly saw that the main thing was missing, the two bottles of milk, I commented to him that my daughter was hungry and I needed it urgently, that's why I ordered it. It's 7.45 pm, she's hungry and I haven't got any milk. When I needed it most, they let me down.

Mobility impaired and this service is a… Mobility impaired and this service is a life saver. I’ve never had an issue in NY and all of my orders have arrived on time generally within 20 minutes most of the time. GoPuff is also much more affordable for my every day essentials so I am very grateful for that. The fact I just did my usual household run for the month on Gopuff which is usually $100+ (Target/ etc) for less than $30 is FANTASTIC!!!

Over priced and tired of it Nothing has gone wrong but the overprice you guys literally do a 3m75 fee before 11 and drop a 5.95 fee after 11 most people that order yall foolishness is late after 11 I've never decided to come all the way to a site on go puff just to let yall kno I deleted that overpriced foolishness that should tell you alot you guys are doing to much with no proper explanation plus there no proper explanation to overcharging America in the middle of sending money every else where bit home...so just came by to say see ya I would do this app another day on my life

Boycott gopuff Sent this message to their entire executive team... let's see if I actually hear back from anyone... "I want to let you know that ur service is broken. I have tried to order 2 days in a row, waited 3 hrs yesterday, u cancelled my order on me. Now, I've been waiting since 6:30 EDT, and it is a time sensitive order. I have been in Sales and CS for 25 years and have never been this disappointed. Help?" Update For those of you who really know me, I never do this. I am so disappointed with this service that I have to ask for your support. I *tried* to order from Gopuff this weekend. Sat. my order was in by 7P. I got a notification at 12:17A that it was cancelled. Sunday I ordered at 6:30P and received notification that it was cancelled at 1:07A! I chatted with 8 CSR's who all paid lip service but couldn't get anything done. The reason they cited was they didn't have enough drivers. Shockingly, they just had a major layoff, including drivers. Please, please, please boycott this site (I should have known, they only have a 1.7 rating). What do I have to do to have someone take my money? Even if you don't boycott, please think 20x before ordering from Gopuff. Yours truly, L