Customer Service is Non Existent I ordered with FAM20 which should have gotten my order in about 20 minutes. It took about an hour instead. Most company would have some way of fixing this, not GoPuff! I did eventually get a refund for the extra fee for the fee, but their customer service is worse than if AI controlled it. They have agents who just copy and paste and don't attempt to help. Do not order from this company.

They send you out of date items aswell… They send you out of date items aswell as damaged items. When contacted they asked me about the products then ignored my response. One of the customer service rep girls has a seriously bad attitude. i use to spend a lot of money with gopuff every 2 or so days, but their lack of respect has made me leave this review, and I will not be using them again. Well done gopuff

Three issues non of them positive Three issues 1 - delivered items on more than one occasions that were mouldy. The process to get a refund for said items is long and arduous and requires proof and even then it's an account credit. 2 - wrong order delivered and no response, a £20 order of things I needed asap and I was delivered a frozen pizza and a cake! Gopuff costumer service gave a standard response then haven't bothered to respond. 3 - we won a competition, gopuff refused to pay out, struck off our valid winning ticket after 11 days and decided that they did not have to abide my law

All-around nightmare experience. All-around nightmare experience: - very late delivery, despite trying the "priority" option which is like that Simpsons episode where Duff, Duff, Light, and Duff Dry all come from the same still - driver couldn't find things, GPS exists, but no insult to them. Gopuff should just compensate on Gopuff's dime, not mine or the driver - damaged goods. cheap bag (probably designed by Fanatics) broke, causing a glass-related health situation - the late delivery had perishable goods. get your logistics together, Gopuffstains - last, and certainly least: holy moly their customer service. Gopuff couldn't satisfy your mom if they had a Gene Simmons mouth snake. you get put on an intercontinental runaround from a VC-funded startup focusing on cost-cutting so they can get acquired by, i don't know, Woolworth

Placed my first order today and never again Placed my first order today and driver couldn't find my location. Kept getting frustrated with me telling me that I had entered my address wrong - I hadn't!!! Wouldn't help and then he cancelled the order saying he couldn't get hold of me. This was a lie as he called me