Over priced and tired of it Nothing has gone wrong but the overprice you guys literally do a 3m75 fee before 11 and drop a 5.95 fee after 11 most people that order yall foolishness is late after 11 I've never decided to come all the way to a site on go puff just to let yall kno I deleted that overpriced foolishness that should tell you alot you guys are doing to much with no proper explanation plus there no proper explanation to overcharging America in the middle of sending money every else where bit home...so just came by to say see ya I would do this app another day on my life

All-around nightmare experience. All-around nightmare experience: - very late delivery, despite trying the "priority" option which is like that Simpsons episode where Duff, Duff, Light, and Duff Dry all come from the same still - driver couldn't find things, GPS exists, but no insult to them. Gopuff should just compensate on Gopuff's dime, not mine or the driver - damaged goods. cheap bag (probably designed by Fanatics) broke, causing a glass-related health situation - the late delivery had perishable goods. get your logistics together, Gopuffstains - last, and certainly least: holy moly their customer service. Gopuff couldn't satisfy your mom if they had a Gene Simmons mouth snake. you get put on an intercontinental runaround from a VC-funded startup focusing on cost-cutting so they can get acquired by, i don't know, Woolworth

Boycott gopuff Sent this message to their entire executive team... let's see if I actually hear back from anyone... "I want to let you know that ur service is broken. I have tried to order 2 days in a row, waited 3 hrs yesterday, u cancelled my order on me. Now, I've been waiting since 6:30 EDT, and it is a time sensitive order. I have been in Sales and CS for 25 years and have never been this disappointed. Help?" Update For those of you who really know me, I never do this. I am so disappointed with this service that I have to ask for your support. I *tried* to order from Gopuff this weekend. Sat. my order was in by 7P. I got a notification at 12:17A that it was cancelled. Sunday I ordered at 6:30P and received notification that it was cancelled at 1:07A! I chatted with 8 CSR's who all paid lip service but couldn't get anything done. The reason they cited was they didn't have enough drivers. Shockingly, they just had a major layoff, including drivers. Please, please, please boycott this site (I should have known, they only have a 1.7 rating). What do I have to do to have someone take my money? Even if you don't boycott, please think 20x before ordering from Gopuff. Yours truly, L

awfull I made an order today of 10 items and only 3 were delivered. I can't contact them, their missing items form online keeps crashing so I decided to email them only to find out their emails aren't monitored. I then decided to contact them on webchat and I've been waiting for over an hour to get through to anyone. I find it funny that they put a 24 hours refund policy and you can't get through to anyone.

After quite a few issues with the… After quite a few issues with the driving partners (rude, damaged items, missing items), as well as an awful customer service experience. I've decided to make a complaint and leave reviews. On this occasion my order was missing several times. Requested to fill in missing items form (didn't work). So wrote direct email to support. Get sent a survey to complete in return. Only when I prompted them to reply with a solution, did they offer an £8 discount code.... I replied stating that I will have no use for the voucher as I have ended my membership and would like a refund as initially requested. I suffer with a disability and thus rely heavily on remote food delivery services. I explained this to them. I have spent over £3500 since they opened in Cambridge and use their "fam" membership. My average spend is £20-£80 each time. I'm not one for making complaints but isn't the purpose of remote grocery purchasing supposed to be one of convenience? Just a poor, overpriced and underwhelming experience that requires far too much effort to regain a few quid that they lost in error.