dorothy brown
GBRaw chicken ordered only 24 hours in… Raw chicken ordered only 24 hours in date, offered a refund but I can't use the it without spending more money on delivery, so I didn't accept it. Won't be using the service again. The food could have gone to someone who could have eaten it quickly, but instead the food was wasted. Tip for the future, check the date of raw chicken before delivering or if you offer a refund don't leave the customer to pay for the delivery twice. Call me old fashion but thats minimal effort guys.
Claire Taylor
GBPlaced my first order today and never again Placed my first order today and driver couldn't find my location. Kept getting frustrated with me telling me that I had entered my address wrong - I hadn't!!! Wouldn't help and then he cancelled the order saying he couldn't get hold of me. This was a lie as he called me
Christian Hoeffel
GBCustomer Service is Non Existent I ordered with FAM20 which should have gotten my order in about 20 minutes. It took about an hour instead. Most company would have some way of fixing this, not GoPuff! I did eventually get a refund for the extra fee for the fee, but their customer service is worse than if AI controlled it. They have agents who just copy and paste and don't attempt to help. Do not order from this company.
INTEGRITY NOW
GBIf there was -10 If there was -10, I would post it. I did not need to use their BevMo.com service at all so I have been trying, TRYING to CANCEL my account. Three times!!!!! It has been a MISERABLE process. Their website CANNOT process my account, even though I gave them THREE different numbers that may be associated with the account. How ridiculous!!!!!!!!!!!!! I think they don't want to cancel the account because they WANT to KEEP THE DATA for other purposes. ANY TIME A COMPANY WILL NOT DELETE DATA IS HOPING TO SELL THAT DATA FOR PETTY PURPOSES AND MINISCULE PROFITS FOR A WEAK AND UNPROFITABLE BUSINESS MODEL. Let that be the lesson of poor management and 'SAD' leadership. PERIOD.
Sultan Haleem Khane
GBMobility impaired and this service is a… Mobility impaired and this service is a life saver. I’ve never had an issue in NY and all of my orders have arrived on time generally within 20 minutes most of the time. GoPuff is also much more affordable for my every day essentials so I am very grateful for that. The fact I just did my usual household run for the month on Gopuff which is usually $100+ (Target/ etc) for less than $30 is FANTASTIC!!!