Disappointed It has taken me this long to review due to the extreme amount of damage done to my belongings in storage making angry when writing reviews. I retrieved my belongings on 6/24/16. First there was some sort of rodent that got into my box that left droppings everywhere and chewed and destroyed many of my things. It was given access to many of my storage containers due to the damage done to them in storage described below. The plastic storage boxes inside and some of the loose objects were also heavily damaged, it appeared from being moved/up and down frequently over the course of a year, although I guess its possible all the physical damage was done during the transportation. These same boxes showed no sign of wear in the year of storage before being given to Door to Door. The box got from point A to point B, but I would not recommend Door to Door to anyone.

There customer service is the worst I needed to adjust my delivery date for my containers due to my closing date of the house being pushed back. They were not helpful at all in assisting me with that and wanted to continue to tack on fees. Every other company I was working wig did not have any issues in rescheduling.

First time user - they were OK This was the first time using Door-to-Door. It got set up OK but the representative who assisted me didn't seem very confident in the information (pricing) she was providing. I paid extra for expedited delivery and was supposed to get a follow-up confirmation but that never happened. On the front end, the actual drop off and pick-up was super easy and the delivery person was great. On the other end however, there was some hassle in getting it delivered when we wanted it (had to place a few calls.) It all ended OK and our possessions arrived in good shape but communication could have been better.

Worst moving experience This is a company that thinks that management getting involved in a serious issue is somehow going above and beyond in service. They completely missed the pickup date, then they couldn't manage to work anything out with us for drop off. Finally, something was worked out because of the kindness and persistence of others. Customer service was rude and presumptuous. Any marginal compensation was severely delayed because it was mishandled, much like everything else. Many pieces of our furniture were damaged, even though we provided materials for packing. Would never recommend and actually will continue to advise friends and family to avoid anything to do with this "moving/storage" company.

Horrible company try elsewhere Nightmare experience. Moving is stressful enough this company made it worse. Never delivered our pods had to hire movers to take to their facility. STAY AWAY!