Door to Door Storage Inc.

98032, Kent
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1.45
Based on 20 Reviews

5

0.00%

4

0.00%

3

20.00%

2

5.00%

1

75.00%
About Door to Door Storage Inc.

In 1996, Door to Door revolutionized the self-storage industry by introducing portable, containerized storage in Seattle, Washington. The idea caught on quickly on the West Coast, and today Door to Door serves numerous metropolitan areas across the nation. In 1999, we took the logical next step and began offering self-service moving to our customers with the same commitment to exceeding their expectations. Today, Door to Door’s corporate headquarters is located 20 miles south of Seattle in Kent, Washington. Over the years, some companies have chosen to copy our product as closely as possible, while others claim that they have a better container. In either case, they all struggle to match our industry leading customer satisfaction ratings and enviable record of protecting possessions. Door to Door is committed to delivering quality moving and storage solutions as well as the kind of Exceptional Customer Care you will recommend to your friends and family. Through all of your life transitions, we’ll be here to take care of you.

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John T
GB

Stay away! The actual movers, the people who pickup, transport and deliver your stuff in those storage units, are fine. Helpful, friendly and easy to deal with. The online and telephone sales people quote one price, then charge you for another using a flimsy excuse. All sorts of "extra" charges and fees. They've got your credit card number and there's little you can do. Customer service? Forget it! Granted, just about all of these companies are kind of slippery. Save your time and money: avoid this group of cheats at all costs.

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Kurt
GB

OK experience overall- some logistical challenges though. I had a pretty reasonable experience overall - first drop off was easy but I had to figure out a good location in a tight area to arrange for loading. I had several problems with the delivery end though. First, moving to a large city there are restrictions on leaving a pod overnight (not D2Ds fault but still.) Had to unload while driver waited, had to hire help and organize timing was stressful. Second, their delivery options are limited to weekdays and they charge fees, and delay for DAYS if something changes. So I spent days in my new place sleeping on the hardwood floors without any of my stuff. I might use a pod again if I were moving to a house with a driveway but I will never move into a condo in the city with anything but a moving truck.

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Darryl
GB

Unacceptable Terrible equipment very cheap. Changes after agreement has been made for pickup was almost impossible and their warehouse was literally a rock throw from my house

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Sally Marris
GB

Ordered a taxi for 6.30 pm wasn't told… Ordered a taxi for 6.30 pm wasn't told they were busy. After a few calls to the rank.the taxi finally turned up nearly a hour later.poor service.

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kenneth li
GB

Terrible experience never again. Terrible experience never again. They did not contact me and take it as my blame when they came to the wrong place, at the same time no prove of them being around the accommodation to collect my boxes. Then they request me to put those boxes into a collection for them to pick them up- Did not happen as well. Then they start to blame me for the wrong address when I emailed them the right one. Late reply and terrible communication.

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