Stay away from this company I'd like to thank International Van Lines for absolutely the worst moving experience in my life. I moved from EU to California and from California to Texas before and I experienced some good relocation service. With International Van Lines I experienced delays, total lack of communication, incompetence, and absolutely not giving a **** about my stuff. It's been packed without any organization (like, garage stuff found in boxes marked as kitchen), no numbering, things like fragile pictures or my PC were just wrapped in a plastic wrap (!) and threw with the rest into the shipping container. Motorcycles, that were supposed to be strapped and secured, were lying down on the floor of the container. One motorcycle came with broken gear shifter. Many other things scratched, broken, or missing parts, we couldn't assemble our bed because frame was broken, the mattress torn and dirty and the screws all over the container. The local relocation company contractors that unloaded the container in Poland told me they have never seen such mess in 10 years of their careers.

False first impression First impression - great. The quote was quick and straightforward. But as soon as we signed the contract things have gone south. Absence of communication to begin with - they take time to email back and when they do, eventually, their - Trisha's - response pretty much says "we don't care". When you call for anything else but a quote you get a host of voice memos and end up in a voicemail. Delivery date after a storage period? Make sure you talk to the contractors ahead of time because IVL does not care. Extra services contracted via IVL - like moving a precious piano - we are still waiting for that to be completed....

Pushy sales guy “Nico” We are moving overseas. My wife called this company for a quote and instead of them explaining how it was all going to work, the sales guy simply pressured her for 2k on our credit card. He said that they were “at capacity” and that we needed to pay now to “reserve a spot”. B’bye! Goes to show that even though the CEO seems has such an inspirational story, it doesn’t always translate to good customer service. By the way, they do 80% shipping in the USA. So much for “international”.

Ghastly situation Ghastly situation. They require cash or postal money orders for the final payment and the driver did not give a receipt to my son. Yes, I know he should have asked, but it shouldn't be hard to get afterwards. They will not respond to my voice messages or emails. Without the final receipt I can't get reimbursed.

Deceptive practices! They do not disclose they are a broker and use substandard companies that pick up their help off craigslist. The particular awful company they subbed out for my move destroyed everything! Additionally, law requires movers to offer full insurance and IVL did not (because they were subbing out the move). Bad company!!!