Utterly useless, will not return messages or calls Trying to get in touch with this company about my Aunt's shipment from California. I have emailed multiple times, made contact on the website multiple times, called repeatedly, left messages, asked for status reports online, contacted their 'immediate response' line and CHAT on the website to absolutely no avail. It seems they don't give a toss about customers once they already have the order. Only new customers seem to have the ability to get anyone to engage with them. Furious. Will be raising a formal complaint at the highest level.

Worst of the Worst Just another dishonest broker hiring the cheapest 3rd party movers. My estimate went from 10k to 16k based on their 3rd party mover wrapping and loading half my stuff, then telling me it would be 6k more. IVL was MIA when I tried to reach out and voice my displeasure. Their 3rd party mover also broke over a dozen items, most notably my $4500 reclining leather sofa, and $2500 platform bed. Once they get their cut they are non-existent. Do not use this company.

Ghastly situation Ghastly situation. They require cash or postal money orders for the final payment and the driver did not give a receipt to my son. Yes, I know he should have asked, but it shouldn't be hard to get afterwards. They will not respond to my voice messages or emails. Without the final receipt I can't get reimbursed.

Accommodating and always pleasant. Moving is very stressful, but International Van Lines sure made things easier! I would give them ten stars if I could! They were accommodating and always pleasant, and they showed up ON TIME and were ready to work. The workers are VERY STRONG and had no problem moving our safe and appliances down a spiral staircase.

Pushy sales guy “Nico” We are moving overseas. My wife called this company for a quote and instead of them explaining how it was all going to work, the sales guy simply pressured her for 2k on our credit card. He said that they were “at capacity” and that we needed to pay now to “reserve a spot”. B’bye! Goes to show that even though the CEO seems has such an inspirational story, it doesn’t always translate to good customer service. By the way, they do 80% shipping in the USA. So much for “international”.