Utterly useless, will not return messages or calls Trying to get in touch with this company about my Aunt's shipment from California. I have emailed multiple times, made contact on the website multiple times, called repeatedly, left messages, asked for status reports online, contacted their 'immediate response' line and CHAT on the website to absolutely no avail. It seems they don't give a toss about customers once they already have the order. Only new customers seem to have the ability to get anyone to engage with them. Furious. Will be raising a formal complaint at the highest level.

“Churn and Burn” They're shady at best. They will take your money and run. Luckily, I did not get scammed. I've read the trust pilot reviews after receiving a quote. They have a 'churn and burn' philosophy. Thank you past Trustpilot reviewers. You did a good service for honest people. IVL, I hope you get your act together. Otherwise, your business is the only one that will be Churning and Burning.

Ghastly situation Ghastly situation. They require cash or postal money orders for the final payment and the driver did not give a receipt to my son. Yes, I know he should have asked, but it shouldn't be hard to get afterwards. They will not respond to my voice messages or emails. Without the final receipt I can't get reimbursed.

Deceptive practices! They do not disclose they are a broker and use substandard companies that pick up their help off craigslist. The particular awful company they subbed out for my move destroyed everything! Additionally, law requires movers to offer full insurance and IVL did not (because they were subbing out the move). Bad company!!!

Don't use this "moving company." Don't use this "moving company." Took nearly 14 months for a small shipment to arrive in Germany from US. Half of the shipment was lost, appeared months later in the UK, and took another two months to get to Germany. In US, packers showed up in an Enterprise Rent-a-Truck, all nice guys but only one had ever packed things before, and I had to show them how to do it. Once packed up, the company was quick to bill me for the entire shipment, but never, or only weeks or months after me repeatedly asking them, responded to my queries about the location of my effects and their likely shipment date. Including this company, which appears to be nothing more than a broker operation, I dealt with at least four other companies, all of which have their own rules, and didn't always deliver the service that I paid the "moving company" for. I've moved many times over the years and can tell the difference between a professional operation and fly-by-night jobs. Avoid this company.