Don't use this "moving company." Don't use this "moving company." Took nearly 14 months for a small shipment to arrive in Germany from US. Half of the shipment was lost, appeared months later in the UK, and took another two months to get to Germany. In US, packers showed up in an Enterprise Rent-a-Truck, all nice guys but only one had ever packed things before, and I had to show them how to do it. Once packed up, the company was quick to bill me for the entire shipment, but never, or only weeks or months after me repeatedly asking them, responded to my queries about the location of my effects and their likely shipment date. Including this company, which appears to be nothing more than a broker operation, I dealt with at least four other companies, all of which have their own rules, and didn't always deliver the service that I paid the "moving company" for. I've moved many times over the years and can tell the difference between a professional operation and fly-by-night jobs. Avoid this company.

Save yourself the stress and go elsewhere! I would give it zero if I could. After the initial winning of your business and taking your money, and then more money, this company is terrible. From the packing, to shipping, to release of the container it was all stress. Packers were late, did an awful job, and tried to cram all the work in one day so were there until almost midnight. Things arrived broken/trodden on and clothes were just stuffed into boxes rather than hung in special wardrobe containers. Fittings are missing. The size of the job was totally underestimated- I was promised the container would fit the car as well as the HHG - it didn't. They promised they would work with me for an alternative- they didn't. They specified 6-9 weeks shipping - it wasn't (the goods were at the yard for a month, packed in March, shipped in April and arrived in July. Total 16 weeks! On arrival at Southampton (from Washington state, via China and Holland) we were informed there was a problem and our HHG could not be released. No information was forthcoming - many phone calls/emails, all ignored. Apparently IVL had not paid a bill due to the shipper and our goods were held hostage - this was at our expense as we had to pay £244 storage due to their errors taking us over the 5 days demurrage allowed. From start to finish this was major stress and $000s more than initially quoted. Do not use these people - go to Mayflower - I wish I had.

Pushy sales guy “Nico” We are moving overseas. My wife called this company for a quote and instead of them explaining how it was all going to work, the sales guy simply pressured her for 2k on our credit card. He said that they were “at capacity” and that we needed to pay now to “reserve a spot”. B’bye! Goes to show that even though the CEO seems has such an inspirational story, it doesn’t always translate to good customer service. By the way, they do 80% shipping in the USA. So much for “international”.

Deceptive practices! They do not disclose they are a broker and use substandard companies that pick up their help off craigslist. The particular awful company they subbed out for my move destroyed everything! Additionally, law requires movers to offer full insurance and IVL did not (because they were subbing out the move). Bad company!!!

Everything was going great, then silence… Everything was going great and according to plan until the person who is supposed to send updates on the arrival of my possessions in London went radio silent. It’s been four months since the movers picked up my stuff and I received one update about two months ago. Four emails requesting an update have gone unanswered. I understand that the war and covid are causing delays. But can’t they just write me????