Jordan Mason
GBI hired international van lines for a… I hired international van lines for a move from Wisconsin to Missouri. I was assured during the deposit process my move wouldn’t take longer than 7 days despite the contract mandating 21 days (seems like that was just a formality). We only saved 1,000 from hiring a local company. That 1,000 was not worth it. It has been so stressful, they seem understaffed, etc. just go local- when it is such a stressful time in your life, it isn’t worth going with this company.
Clifford Meier
INAccommodating and always pleasant. Moving is very stressful, but International Van Lines sure made things easier! I would give them ten stars if I could! They were accommodating and always pleasant, and they showed up ON TIME and were ready to work. The workers are VERY STRONG and had no problem moving our safe and appliances down a spiral staircase.
JustKeepSwimming
GBUtterly useless, will not return messages or calls Trying to get in touch with this company about my Aunt's shipment from California. I have emailed multiple times, made contact on the website multiple times, called repeatedly, left messages, asked for status reports online, contacted their 'immediate response' line and CHAT on the website to absolutely no avail. It seems they don't give a toss about customers once they already have the order. Only new customers seem to have the ability to get anyone to engage with them. Furious. Will be raising a formal complaint at the highest level.
Andrew D.
GBThey use workers hired that morning from the HD parking lot Do not use this company! They just hire a cheap local contractor who will do a crappy job and keep your money. My delivery crew was literally hired that morning from the local Home Depot parking lot. While this inexperienced crew damaged all my crap, the driver just sat in the truck and did nothing. Over $5k in damage and they just left everything by the front door. Didn't reassemble any of my furniture. And then just lied and made excuses during the complaint process. Actually said they sympathized with the driver while admitting he violated company policy. Save your money and your stuff and hire someone else.
Jacki Swims
GBDeceptive practices! They do not disclose they are a broker and use substandard companies that pick up their help off craigslist. The particular awful company they subbed out for my move destroyed everything! Additionally, law requires movers to offer full insurance and IVL did not (because they were subbing out the move). Bad company!!!