They are awful They are awful, very unprofessional. I had the worst experience moving from LA to Hong Kong with them. The shipment took more than 3 months to arrive and whenever I tried to contact them I was going straight to voicemail and they never answered any email. I really thought I lost all my stuff. When the shipment finally arrived, there were hundreds of dollars of additional charges. They are awful STAY AWAY!!!!!

Stay away from this company I'd like to thank International Van Lines for absolutely the worst moving experience in my life. I moved from EU to California and from California to Texas before and I experienced some good relocation service. With International Van Lines I experienced delays, total lack of communication, incompetence, and absolutely not giving a **** about my stuff. It's been packed without any organization (like, garage stuff found in boxes marked as kitchen), no numbering, things like fragile pictures or my PC were just wrapped in a plastic wrap (!) and threw with the rest into the shipping container. Motorcycles, that were supposed to be strapped and secured, were lying down on the floor of the container. One motorcycle came with broken gear shifter. Many other things scratched, broken, or missing parts, we couldn't assemble our bed because frame was broken, the mattress torn and dirty and the screws all over the container. The local relocation company contractors that unloaded the container in Poland told me they have never seen such mess in 10 years of their careers.

“Churn and Burn” They're shady at best. They will take your money and run. Luckily, I did not get scammed. I've read the trust pilot reviews after receiving a quote. They have a 'churn and burn' philosophy. Thank you past Trustpilot reviewers. You did a good service for honest people. IVL, I hope you get your act together. Otherwise, your business is the only one that will be Churning and Burning.

IVL: Loss, Damage and Theft I contracted with International Van Lines based on positive online reviews. I moved from PA to CA in March 2019. Their staff did over $2,000 worth of damage to my antique wood furniture, lost boxes of china, crystal, family heirlooms, and some old jewelry and silver went missing (even though the cases and stands these items were in arrived). After paying $15,000 for the move (much demanded in cash), my loss is estimated at $25,000. I was offered $500 if I signed their release form (which I refused to do), and am now said to be due around $100. The communication was terrible once I signed and sent the deposit, as was almost everything else. DO NOT USE INTERNATIONAL VAN LINES.

Save yourself the stress and go elsewhere! I would give it zero if I could. After the initial winning of your business and taking your money, and then more money, this company is terrible. From the packing, to shipping, to release of the container it was all stress. Packers were late, did an awful job, and tried to cram all the work in one day so were there until almost midnight. Things arrived broken/trodden on and clothes were just stuffed into boxes rather than hung in special wardrobe containers. Fittings are missing. The size of the job was totally underestimated- I was promised the container would fit the car as well as the HHG - it didn't. They promised they would work with me for an alternative- they didn't. They specified 6-9 weeks shipping - it wasn't (the goods were at the yard for a month, packed in March, shipped in April and arrived in July. Total 16 weeks! On arrival at Southampton (from Washington state, via China and Holland) we were informed there was a problem and our HHG could not be released. No information was forthcoming - many phone calls/emails, all ignored. Apparently IVL had not paid a bill due to the shipper and our goods were held hostage - this was at our expense as we had to pay £244 storage due to their errors taking us over the 5 days demurrage allowed. From start to finish this was major stress and $000s more than initially quoted. Do not use these people - go to Mayflower - I wish I had.