Horrible customer service! Horrible customer service!! they lost out on $35,000 and I got my deposit back for failure to take care of the customer as stipulated in the contract. So USE It to your advantage if needed! Moving from Asia, the Philippine customs demanded a notarized letter from me before they would allow me to ship my PERSONAL HOUSEHOLD GOODs. Pure ignorance but I told IVL to type up a PROFESSIONAL letter for them and I would take it and have it notarized and signed. Easy yes?? LOL not for these monkeys. 1 st Nico refused, so I asked for his boss, he lied and said he doesn't have 1. Then Jason jumps in the conversation says its illegal for them to type a letter.. AGAIN another lie. Show me an owner, president or boss who types their own letters. It's the secretary or ??? . SO i demanded my deposit back and he refused so I said, u are in breach of contract my attorney will deal with u. 3 days later I got my FULL deposit. Suggestion, this is a company that obviously does not care that it loses money, so there4 obviously does not care about customer support. GOOD LUCK

“Churn and Burn” They're shady at best. They will take your money and run. Luckily, I did not get scammed. I've read the trust pilot reviews after receiving a quote. They have a 'churn and burn' philosophy. Thank you past Trustpilot reviewers. You did a good service for honest people. IVL, I hope you get your act together. Otherwise, your business is the only one that will be Churning and Burning.

Deceptive practices! They do not disclose they are a broker and use substandard companies that pick up their help off craigslist. The particular awful company they subbed out for my move destroyed everything! Additionally, law requires movers to offer full insurance and IVL did not (because they were subbing out the move). Bad company!!!

Utterly useless, will not return messages or calls Trying to get in touch with this company about my Aunt's shipment from California. I have emailed multiple times, made contact on the website multiple times, called repeatedly, left messages, asked for status reports online, contacted their 'immediate response' line and CHAT on the website to absolutely no avail. It seems they don't give a toss about customers once they already have the order. Only new customers seem to have the ability to get anyone to engage with them. Furious. Will be raising a formal complaint at the highest level.

Lying Long Distance Mover IVL implied 7 day delivery of my household goods from pickup day of Jan 23, 2023, but it's going to be at least Feb 9th or 10th - nearly 3 weeks and no guarantees then. They're hiding behind the Federal rule that gives them 21 days (and I believe they are erroneously saying 21 business days instead of calendar days and doing some tricks for when they say the 21 days begins. No concern for hardship they are putting their clients to. I've moved across country 4 times and have NEVER incurred this kind of delay with other carriers! As far as I'm concerned they are as bad as a lot of other movers, and I would not recommend them at all.