Lying Long Distance Mover IVL implied 7 day delivery of my household goods from pickup day of Jan 23, 2023, but it's going to be at least Feb 9th or 10th - nearly 3 weeks and no guarantees then. They're hiding behind the Federal rule that gives them 21 days (and I believe they are erroneously saying 21 business days instead of calendar days and doing some tricks for when they say the 21 days begins. No concern for hardship they are putting their clients to. I've moved across country 4 times and have NEVER incurred this kind of delay with other carriers! As far as I'm concerned they are as bad as a lot of other movers, and I would not recommend them at all.

Horrible customer service! Horrible customer service!! they lost out on $35,000 and I got my deposit back for failure to take care of the customer as stipulated in the contract. So USE It to your advantage if needed! Moving from Asia, the Philippine customs demanded a notarized letter from me before they would allow me to ship my PERSONAL HOUSEHOLD GOODs. Pure ignorance but I told IVL to type up a PROFESSIONAL letter for them and I would take it and have it notarized and signed. Easy yes?? LOL not for these monkeys. 1 st Nico refused, so I asked for his boss, he lied and said he doesn't have 1. Then Jason jumps in the conversation says its illegal for them to type a letter.. AGAIN another lie. Show me an owner, president or boss who types their own letters. It's the secretary or ??? . SO i demanded my deposit back and he refused so I said, u are in breach of contract my attorney will deal with u. 3 days later I got my FULL deposit. Suggestion, this is a company that obviously does not care that it loses money, so there4 obviously does not care about customer support. GOOD LUCK

Save yourself the stress and go elsewhere! I would give it zero if I could. After the initial winning of your business and taking your money, and then more money, this company is terrible. From the packing, to shipping, to release of the container it was all stress. Packers were late, did an awful job, and tried to cram all the work in one day so were there until almost midnight. Things arrived broken/trodden on and clothes were just stuffed into boxes rather than hung in special wardrobe containers. Fittings are missing. The size of the job was totally underestimated- I was promised the container would fit the car as well as the HHG - it didn't. They promised they would work with me for an alternative- they didn't. They specified 6-9 weeks shipping - it wasn't (the goods were at the yard for a month, packed in March, shipped in April and arrived in July. Total 16 weeks! On arrival at Southampton (from Washington state, via China and Holland) we were informed there was a problem and our HHG could not be released. No information was forthcoming - many phone calls/emails, all ignored. Apparently IVL had not paid a bill due to the shipper and our goods were held hostage - this was at our expense as we had to pay £244 storage due to their errors taking us over the 5 days demurrage allowed. From start to finish this was major stress and $000s more than initially quoted. Do not use these people - go to Mayflower - I wish I had.

Total Con I used this company. On moving day they demanded 6000 more than their binding estimate. Since you have paid 25% upfront and it is no refundable,little choice,classic bait and switch. Once they got your money your calls go to voicemail. Burn you furnature in a non fire rather than use this company.

Stay away from this company I'd like to thank International Van Lines for absolutely the worst moving experience in my life. I moved from EU to California and from California to Texas before and I experienced some good relocation service. With International Van Lines I experienced delays, total lack of communication, incompetence, and absolutely not giving a **** about my stuff. It's been packed without any organization (like, garage stuff found in boxes marked as kitchen), no numbering, things like fragile pictures or my PC were just wrapped in a plastic wrap (!) and threw with the rest into the shipping container. Motorcycles, that were supposed to be strapped and secured, were lying down on the floor of the container. One motorcycle came with broken gear shifter. Many other things scratched, broken, or missing parts, we couldn't assemble our bed because frame was broken, the mattress torn and dirty and the screws all over the container. The local relocation company contractors that unloaded the container in Poland told me they have never seen such mess in 10 years of their careers.