Nightmare move, terrible customer support I had a horrendous move booked with Unpakt. I have been emailing back and forth with them for 6 weeks and all they are offering me is a 5% discount. Some details of the move: * They damaged our new house, breaking the wood lip to our door by not using a ramp, and opening a hole in the paint of our atrium floor by dropping something. * They LOST a 8x10 area rug! And a box containing the hardware needed to put together one of our beds. * They scratched up several pieces of expensive furniture by laying them on their side in the driveway with no protection * They didn't even move the whole contents of our home! Going to the original house the next morning, there remained 3 carloads of stuff we had to haul ourselves. They even left a 6ft houseplant in ceramic planter perched precariously on the upstairs railing. * They did not take an inventory of the house before starting, and did not have the inventory I made on Unpakt. Because of this, the truck filled too fast, which they admitted was lack of planning. Two trips had to be made. * A 3 mile move took 11 HOURS. They left at midnight! This was the most unprofessional, incompetent moving service I have ever used, and Unpakt does nothing to protect their customers.

DO NOT USE THIS COMPANY IF YOU ARE A… DO NOT USE THIS COMPANY IF YOU ARE A MOVER. WE HAVE COMPLETED MOVES WITH UNPAKT AND ARE STILL WAITING TO BE PAID. UNPAKT IS PAID DIRECTLY FOR THE MOVE FROM THE CUSTOMER AND THE ACTUAL CARRIER WHO COMPLETES THE MOVE HAS TO WAIT MONTHS TO BE PAID FROM UNPAKT. WHEN YOU CALL ABOUT YOUR MONEY THEY JUST SAY SEND THEM AN EMIL. AFTER 5 EMAILS I HAVE YET TO GET A RESPONSE AND STILL WAITING TO BE PAID!

DO NOT USE UNPAKT, possible fraud. Scheduled with unpakt 6 months prior to move. Was given 1 mover to choose from. unpakt charged me IN FULL 2 days before the move. Email, text and phone confirmations prior to the move. 1 hour before the move, the local company cancels. unpakt customer service was unavailable - NO HELP AT ALL. > unpakt is a referral service. That is all. The local mover they referred me to was horrible. Not much of vetting process here. > unpakt charges outrageously. The company I found (last minute, showed up within 2 hours) charged 60% of what unpakt did. AND they didn't charge until AFTER the job (except deposit). > unpakt customer service is the worst. No answer for several hours on the day their mover cancelled and I HAD to be out of my house. > I had to dispute the charges thru my CC company. THAT'S CORRECT: they no show, but wouldn't refund my money. Fraudulent.

Got the job done but not great I will say that everything was moved as warranted. However, the quote that I was promised versus what I was actually charged was different. On top of that, the movers, once at my new place charged me an additional fee and expected me to pay on the spot. Overall I'm satisfied my stuff was moved (pretty low bar) but am very disappointed in the vagueness of pricing and added fees charged to me by the movers. I would not recommend this service because of these issues.

Fraudulent service Fraudulent service! I am in the middle of cross country move right now, and Unpakt is completely unresponsive regarding the failed service. I was sold a moving service through Federal Moving, who guaranteed a specific delivery window. I flew across the country to meet the movers to find out that they are a last week late. I called Unpakt, who committed to research and resolve the issue, but now they have been unresponsive for 2 days. Neither Unpakt or Federal Moving should be in business.