My furniture was horribly damaged My furniture was horribly damaged. They sent someone to "repair" it, and he showed up with a plastic bag full of furniture paint he bought at the store on his way here. He was incompetent and was unable to even improve the deep gashes and scratch marks on all my major furniture. I have been trying to get a response for a year, without any acceptable help. Unpakt was not helpful in addressing the problem. Unpakt arranged the unsatisfactory moving company that moved me and damaged my furniture. Given they apparently do not vet the movers they recommend, or help mitigate the damage, DO NOT USE THIS COMPANY.

DO NOT USE THIS COMPANY IF YOU ARE A… DO NOT USE THIS COMPANY IF YOU ARE A MOVER. WE HAVE COMPLETED MOVES WITH UNPAKT AND ARE STILL WAITING TO BE PAID. UNPAKT IS PAID DIRECTLY FOR THE MOVE FROM THE CUSTOMER AND THE ACTUAL CARRIER WHO COMPLETES THE MOVE HAS TO WAIT MONTHS TO BE PAID FROM UNPAKT. WHEN YOU CALL ABOUT YOUR MONEY THEY JUST SAY SEND THEM AN EMIL. AFTER 5 EMAILS I HAVE YET TO GET A RESPONSE AND STILL WAITING TO BE PAID!

DO NOT USE UNPAKT, possible fraud. Scheduled with unpakt 6 months prior to move. Was given 1 mover to choose from. unpakt charged me IN FULL 2 days before the move. Email, text and phone confirmations prior to the move. 1 hour before the move, the local company cancels. unpakt customer service was unavailable - NO HELP AT ALL. > unpakt is a referral service. That is all. The local mover they referred me to was horrible. Not much of vetting process here. > unpakt charges outrageously. The company I found (last minute, showed up within 2 hours) charged 60% of what unpakt did. AND they didn't charge until AFTER the job (except deposit). > unpakt customer service is the worst. No answer for several hours on the day their mover cancelled and I HAD to be out of my house. > I had to dispute the charges thru my CC company. THAT'S CORRECT: they no show, but wouldn't refund my money. Fraudulent.

Great concept...HORRENDOUS customer service! I'll be honest...I'm fully supportive of having a middle company guarantee the price of your move (especially if you are going cross country). I've only moved cross-country once but the lack of a transparent pricing structure is unreal and SO costly. There is room for growth in this industry and I'm glad someone is working to improve that process. That being said, the customer service at Unpakt is HORRENDOUS. I highly suggest you make sure you have all your moving inventory is added the first time (or else you will need to re-approve billing as the prices change). This makes for a very unclear process as to when the move actually gets charged to your account. I understand why my move got canceled but the mere fact that the woman on the other end was so horrendous and unapologetic about the cancellation - I'd probably not recommend this until they get their "you know what" together. Be nice to people when they are moving because its a headache. At the end of the day you are in the service industry and positive attitudes go a long way.

Hello Hello! I did a job as a mover but they didn’t send me a payment