DO NOT USE UNPAKT, possible fraud. Scheduled with unpakt 6 months prior to move. Was given 1 mover to choose from. unpakt charged me IN FULL 2 days before the move. Email, text and phone confirmations prior to the move. 1 hour before the move, the local company cancels. unpakt customer service was unavailable - NO HELP AT ALL. > unpakt is a referral service. That is all. The local mover they referred me to was horrible. Not much of vetting process here. > unpakt charges outrageously. The company I found (last minute, showed up within 2 hours) charged 60% of what unpakt did. AND they didn't charge until AFTER the job (except deposit). > unpakt customer service is the worst. No answer for several hours on the day their mover cancelled and I HAD to be out of my house. > I had to dispute the charges thru my CC company. THAT'S CORRECT: they no show, but wouldn't refund my money. Fraudulent.

Stolen labor and scam for moving companies and lying to people who book the move Hi to everyone For moving business who wants to do the jobs for Unpakt and customers: People book the move using the Unpakt platform. After, Unpakt hire small moving companies to perform the job. The companies do the job but the payment for the job receives the Unpakt, not the moving company. After, Unpakt is not paying the moving company for the job performed. The moving company calls them, send them multiple emails, and nothing. What are they doing is fraud and they need to be reported for stolen labor. Advice for customers: Book directly with a legit moving company. Don't use the Unpakt platform. They still hire moving companies and in the end, don't pay them. They are using people's money but this money goes into Unpakt pocket, not to the moving company who is moving you. BTW, When you go with Unpakt you pay approximately 20-30% more for your move.

Thumbs Down Unpakt Does not answer e-mails Unpakt did not address my concerns when I wrote them about my problem. Requested in home consultation of 2 moving. Heard from 1 within 1 hour confirming appointment. I took afternoon off from work to meet with them. They never showed up or called. They called 6 days later to come. I told them not to bother. I would never use this service for a move, you would be lucky if they show up to move you. I e-mailed unpakt with my complaint and never heard from them.

Thieves One star only because that's the minimum. In a word, thieves. Bait and switch, hidden fees, BS calculator - especially the boxes! Choose anyone else. Theses guys will steal your money. Run!

DO NOT USE THIS COMPANY IF YOU ARE A… DO NOT USE THIS COMPANY IF YOU ARE A MOVER. WE HAVE COMPLETED MOVES WITH UNPAKT AND ARE STILL WAITING TO BE PAID. UNPAKT IS PAID DIRECTLY FOR THE MOVE FROM THE CUSTOMER AND THE ACTUAL CARRIER WHO COMPLETES THE MOVE HAS TO WAIT MONTHS TO BE PAID FROM UNPAKT. WHEN YOU CALL ABOUT YOUR MONEY THEY JUST SAY SEND THEM AN EMIL. AFTER 5 EMAILS I HAVE YET TO GET A RESPONSE AND STILL WAITING TO BE PAID!