Unethical company Bait and switched the pricing (added more after they had picked up my stuff). I specifically told them they did not have authorization to charge my credit card, they did it anyway. Unethical company. Stay away.

Fraudulent service Fraudulent service! I am in the middle of cross country move right now, and Unpakt is completely unresponsive regarding the failed service. I was sold a moving service through Federal Moving, who guaranteed a specific delivery window. I flew across the country to meet the movers to find out that they are a last week late. I called Unpakt, who committed to research and resolve the issue, but now they have been unresponsive for 2 days. Neither Unpakt or Federal Moving should be in business.

Not the best choice for my move, but now they won't leave me alone! I needed movers in April of this year, and put the word out. One of the companies that I inquired with is Unpakt, and I rue that day. The initial interaction was fine; their pricing was a bit high and I went with someone else. But it's SIX MONTHS LATER and I'm still getting emails on the regular. Yes, I've moved already. My lease is halfway over. Go away!

DO NOT USE THIS COMPANY IF YOU ARE A… DO NOT USE THIS COMPANY IF YOU ARE A MOVER. WE HAVE COMPLETED MOVES WITH UNPAKT AND ARE STILL WAITING TO BE PAID. UNPAKT IS PAID DIRECTLY FOR THE MOVE FROM THE CUSTOMER AND THE ACTUAL CARRIER WHO COMPLETES THE MOVE HAS TO WAIT MONTHS TO BE PAID FROM UNPAKT. WHEN YOU CALL ABOUT YOUR MONEY THEY JUST SAY SEND THEM AN EMIL. AFTER 5 EMAILS I HAVE YET TO GET A RESPONSE AND STILL WAITING TO BE PAID!

Would not recommend We used unpakt for our move from Chicago to San Francisco. The movers came on time and honored the quote provided through the unpakt dashboard. The problems began after the movers packed up our furniture. We still haven't heard from the movers on when our furniture will be delivered. They outsourced the pickup to another 3rd party vendor who doesn't answer their phone. It's been 4 weeks now and I still cannot get a STATUS update. Unpakt customer service tells me to contact the movers. The movers tell me to contact the delivery truck. The delivery truck company doesn't answer their phone. And these guys had the HIGHEST rated reviews through unpakt. I would not recommended unpakt for anyone, just go with yelp reviews, its the same service with a higher volume of reviews off yelp.