Thieves One star only because that's the minimum. In a word, thieves. Bait and switch, hidden fees, BS calculator - especially the boxes! Choose anyone else. Theses guys will steal your money. Run!

My furniture was horribly damaged My furniture was horribly damaged. They sent someone to "repair" it, and he showed up with a plastic bag full of furniture paint he bought at the store on his way here. He was incompetent and was unable to even improve the deep gashes and scratch marks on all my major furniture. I have been trying to get a response for a year, without any acceptable help. Unpakt was not helpful in addressing the problem. Unpakt arranged the unsatisfactory moving company that moved me and damaged my furniture. Given they apparently do not vet the movers they recommend, or help mitigate the damage, DO NOT USE THIS COMPANY.

Not the best choice for my move, but now they won't leave me alone! I needed movers in April of this year, and put the word out. One of the companies that I inquired with is Unpakt, and I rue that day. The initial interaction was fine; their pricing was a bit high and I went with someone else. But it's SIX MONTHS LATER and I'm still getting emails on the regular. Yes, I've moved already. My lease is halfway over. Go away!

Unclear on what the service actually probides I was unaware that I required a parking permit for loading and unloading, meaning that the move had to be cancled. The unpakt team didn't mention that this may be an issue worth investigating, additionally much of the literature on the site says that you don't need to contact your mover before the move because 'it's all settled'. I'm extremely frustrated with their service, when I called the customer service rep they said "oh yea, well you should have done that, I know it's not on our website. Nothing we can do sorry". Not a great experience.

Unethical company Bait and switched the pricing (added more after they had picked up my stuff). I specifically told them they did not have authorization to charge my credit card, they did it anyway. Unethical company. Stay away.