Thieves One star only because that's the minimum. In a word, thieves. Bait and switch, hidden fees, BS calculator - especially the boxes! Choose anyone else. Theses guys will steal your money. Run!

Hello Hello! I did a job as a mover but they didn’t send me a payment

Unpakt is trying to scam customers. Do not use! To be clear, this review is for Unpakt, rather than the moving company. The moving company was great but the Unpakt customer rep I spoke to was rude and abusive. After the move, I was randomly charged $300 because the Unpakt woman told me that the movers had to switch to a smaller truck to deliver my furniture. I contacted the movers directly and they told me that they did not switch and had not asked Unpakt to charge me. While I was successful in getting my refund eventually, it seems obvious to me that Unpakt was just trying to scam me out of $300, since the movers weren't even aware that this fee was charged post move. On top of that, every interaction with the Unpakt customer rep was a nightmare. She was rude and abusive and unwilling to listen to reason. Don't use Unpakt unless you are looking to get scammed!

My furniture was horribly damaged My furniture was horribly damaged. They sent someone to "repair" it, and he showed up with a plastic bag full of furniture paint he bought at the store on his way here. He was incompetent and was unable to even improve the deep gashes and scratch marks on all my major furniture. I have been trying to get a response for a year, without any acceptable help. Unpakt was not helpful in addressing the problem. Unpakt arranged the unsatisfactory moving company that moved me and damaged my furniture. Given they apparently do not vet the movers they recommend, or help mitigate the damage, DO NOT USE THIS COMPANY.

Fraudulent service Fraudulent service! I am in the middle of cross country move right now, and Unpakt is completely unresponsive regarding the failed service. I was sold a moving service through Federal Moving, who guaranteed a specific delivery window. I flew across the country to meet the movers to find out that they are a last week late. I called Unpakt, who committed to research and resolve the issue, but now they have been unresponsive for 2 days. Neither Unpakt or Federal Moving should be in business.