SCAM and Terrible Customer Service I canceled my service on Aug 30th before my move (because you were overcharging me, I called the company direct and got a quote $100 less than your price) it's been over a week and I still have not been refunded.... #scam #ScamAlert

Fraudulent service Fraudulent service! I am in the middle of cross country move right now, and Unpakt is completely unresponsive regarding the failed service. I was sold a moving service through Federal Moving, who guaranteed a specific delivery window. I flew across the country to meet the movers to find out that they are a last week late. I called Unpakt, who committed to research and resolve the issue, but now they have been unresponsive for 2 days. Neither Unpakt or Federal Moving should be in business.

Got the job done but not great I will say that everything was moved as warranted. However, the quote that I was promised versus what I was actually charged was different. On top of that, the movers, once at my new place charged me an additional fee and expected me to pay on the spot. Overall I'm satisfied my stuff was moved (pretty low bar) but am very disappointed in the vagueness of pricing and added fees charged to me by the movers. I would not recommend this service because of these issues.

Thumbs Down Unpakt Does not answer e-mails Unpakt did not address my concerns when I wrote them about my problem. Requested in home consultation of 2 moving. Heard from 1 within 1 hour confirming appointment. I took afternoon off from work to meet with them. They never showed up or called. They called 6 days later to come. I told them not to bother. I would never use this service for a move, you would be lucky if they show up to move you. I e-mailed unpakt with my complaint and never heard from them.

Unpakt is trying to scam customers. Do not use! To be clear, this review is for Unpakt, rather than the moving company. The moving company was great but the Unpakt customer rep I spoke to was rude and abusive. After the move, I was randomly charged $300 because the Unpakt woman told me that the movers had to switch to a smaller truck to deliver my furniture. I contacted the movers directly and they told me that they did not switch and had not asked Unpakt to charge me. While I was successful in getting my refund eventually, it seems obvious to me that Unpakt was just trying to scam me out of $300, since the movers weren't even aware that this fee was charged post move. On top of that, every interaction with the Unpakt customer rep was a nightmare. She was rude and abusive and unwilling to listen to reason. Don't use Unpakt unless you are looking to get scammed!