Stolen labor and scam for moving companies and lying to people who book the move Hi to everyone For moving business who wants to do the jobs for Unpakt and customers: People book the move using the Unpakt platform. After, Unpakt hire small moving companies to perform the job. The companies do the job but the payment for the job receives the Unpakt, not the moving company. After, Unpakt is not paying the moving company for the job performed. The moving company calls them, send them multiple emails, and nothing. What are they doing is fraud and they need to be reported for stolen labor. Advice for customers: Book directly with a legit moving company. Don't use the Unpakt platform. They still hire moving companies and in the end, don't pay them. They are using people's money but this money goes into Unpakt pocket, not to the moving company who is moving you. BTW, When you go with Unpakt you pay approximately 20-30% more for your move.

Unethical company Bait and switched the pricing (added more after they had picked up my stuff). I specifically told them they did not have authorization to charge my credit card, they did it anyway. Unethical company. Stay away.

Not the best choice for my move, but now they won't leave me alone! I needed movers in April of this year, and put the word out. One of the companies that I inquired with is Unpakt, and I rue that day. The initial interaction was fine; their pricing was a bit high and I went with someone else. But it's SIX MONTHS LATER and I'm still getting emails on the regular. Yes, I've moved already. My lease is halfway over. Go away!

Unclear on what the service actually probides I was unaware that I required a parking permit for loading and unloading, meaning that the move had to be cancled. The unpakt team didn't mention that this may be an issue worth investigating, additionally much of the literature on the site says that you don't need to contact your mover before the move because 'it's all settled'. I'm extremely frustrated with their service, when I called the customer service rep they said "oh yea, well you should have done that, I know it's not on our website. Nothing we can do sorry". Not a great experience.

DO NOT USE THIS COMPANY IF YOU ARE A… DO NOT USE THIS COMPANY IF YOU ARE A MOVER. WE HAVE COMPLETED MOVES WITH UNPAKT AND ARE STILL WAITING TO BE PAID. UNPAKT IS PAID DIRECTLY FOR THE MOVE FROM THE CUSTOMER AND THE ACTUAL CARRIER WHO COMPLETES THE MOVE HAS TO WAIT MONTHS TO BE PAID FROM UNPAKT. WHEN YOU CALL ABOUT YOUR MONEY THEY JUST SAY SEND THEM AN EMIL. AFTER 5 EMAILS I HAVE YET TO GET A RESPONSE AND STILL WAITING TO BE PAID!