Fraudulent service Fraudulent service! I am in the middle of cross country move right now, and Unpakt is completely unresponsive regarding the failed service. I was sold a moving service through Federal Moving, who guaranteed a specific delivery window. I flew across the country to meet the movers to find out that they are a last week late. I called Unpakt, who committed to research and resolve the issue, but now they have been unresponsive for 2 days. Neither Unpakt or Federal Moving should be in business.

Put false charges on my move after the fact Horrid company which is absolutely worthless at customer services. Our movers were rude and put extra charges on the contract after we signed it, and tried to charge us for it. I called and chatted with unpakt and they told me I had to take it up with the moving company. They made no attempt to resolve or correct the issue and were rude about it. Would never work with them again.

Unpakt is trying to scam customers. Do not use! To be clear, this review is for Unpakt, rather than the moving company. The moving company was great but the Unpakt customer rep I spoke to was rude and abusive. After the move, I was randomly charged $300 because the Unpakt woman told me that the movers had to switch to a smaller truck to deliver my furniture. I contacted the movers directly and they told me that they did not switch and had not asked Unpakt to charge me. While I was successful in getting my refund eventually, it seems obvious to me that Unpakt was just trying to scam me out of $300, since the movers weren't even aware that this fee was charged post move. On top of that, every interaction with the Unpakt customer rep was a nightmare. She was rude and abusive and unwilling to listen to reason. Don't use Unpakt unless you are looking to get scammed!

Nightmare move, terrible customer support I had a horrendous move booked with Unpakt. I have been emailing back and forth with them for 6 weeks and all they are offering me is a 5% discount. Some details of the move: * They damaged our new house, breaking the wood lip to our door by not using a ramp, and opening a hole in the paint of our atrium floor by dropping something. * They LOST a 8x10 area rug! And a box containing the hardware needed to put together one of our beds. * They scratched up several pieces of expensive furniture by laying them on their side in the driveway with no protection * They didn't even move the whole contents of our home! Going to the original house the next morning, there remained 3 carloads of stuff we had to haul ourselves. They even left a 6ft houseplant in ceramic planter perched precariously on the upstairs railing. * They did not take an inventory of the house before starting, and did not have the inventory I made on Unpakt. Because of this, the truck filled too fast, which they admitted was lack of planning. Two trips had to be made. * A 3 mile move took 11 HOURS. They left at midnight! This was the most unprofessional, incompetent moving service I have ever used, and Unpakt does nothing to protect their customers.

Great concept...HORRENDOUS customer service! I'll be honest...I'm fully supportive of having a middle company guarantee the price of your move (especially if you are going cross country). I've only moved cross-country once but the lack of a transparent pricing structure is unreal and SO costly. There is room for growth in this industry and I'm glad someone is working to improve that process. That being said, the customer service at Unpakt is HORRENDOUS. I highly suggest you make sure you have all your moving inventory is added the first time (or else you will need to re-approve billing as the prices change). This makes for a very unclear process as to when the move actually gets charged to your account. I understand why my move got canceled but the mere fact that the woman on the other end was so horrendous and unapologetic about the cancellation - I'd probably not recommend this until they get their "you know what" together. Be nice to people when they are moving because its a headache. At the end of the day you are in the service industry and positive attitudes go a long way.