SCAM and Terrible Customer Service I canceled my service on Aug 30th before my move (because you were overcharging me, I called the company direct and got a quote $100 less than your price) it's been over a week and I still have not been refunded.... #scam #ScamAlert

Got the job done but not great I will say that everything was moved as warranted. However, the quote that I was promised versus what I was actually charged was different. On top of that, the movers, once at my new place charged me an additional fee and expected me to pay on the spot. Overall I'm satisfied my stuff was moved (pretty low bar) but am very disappointed in the vagueness of pricing and added fees charged to me by the movers. I would not recommend this service because of these issues.

Thieves One star only because that's the minimum. In a word, thieves. Bait and switch, hidden fees, BS calculator - especially the boxes! Choose anyone else. Theses guys will steal your money. Run!

My furniture was horribly damaged My furniture was horribly damaged. They sent someone to "repair" it, and he showed up with a plastic bag full of furniture paint he bought at the store on his way here. He was incompetent and was unable to even improve the deep gashes and scratch marks on all my major furniture. I have been trying to get a response for a year, without any acceptable help. Unpakt was not helpful in addressing the problem. Unpakt arranged the unsatisfactory moving company that moved me and damaged my furniture. Given they apparently do not vet the movers they recommend, or help mitigate the damage, DO NOT USE THIS COMPANY.

You can review your options, but you can also get cancelled at ANY TIME... I like how the company is approaching the moving process and appreciate its efforts. There is potential... However, customer service is definitely lacking in professionalism and policies and guidelines should be reviewed: If a customer successfully books a move (and receives that confirmation in the form of an email), the mover and unpakt should: 1) Honor the commitment or make every possible effort to do so (or don't say that it's confirmed, or guaranteed in the first place) 2) Not allow it to be cancelled from the mover's side. It should be a binding agreement. If in the case that a mistake was made, 3) Proper and adequate notification and compensation must be provided for the inconvenience Saying that "movers can cancel at any time because of scheduling issues" does not make any sense to me as a consumer. If you received my booking, accepted, and confirmed - that should be it - I should have scheduled movers and assured that I can count on the movers to be there, and that unpakt will help stand by me. Unfortunately, this was not the case, and unpakt did not deliver.