You can review your options, but you can also get cancelled at ANY TIME... I like how the company is approaching the moving process and appreciate its efforts. There is potential... However, customer service is definitely lacking in professionalism and policies and guidelines should be reviewed: If a customer successfully books a move (and receives that confirmation in the form of an email), the mover and unpakt should: 1) Honor the commitment or make every possible effort to do so (or don't say that it's confirmed, or guaranteed in the first place) 2) Not allow it to be cancelled from the mover's side. It should be a binding agreement. If in the case that a mistake was made, 3) Proper and adequate notification and compensation must be provided for the inconvenience Saying that "movers can cancel at any time because of scheduling issues" does not make any sense to me as a consumer. If you received my booking, accepted, and confirmed - that should be it - I should have scheduled movers and assured that I can count on the movers to be there, and that unpakt will help stand by me. Unfortunately, this was not the case, and unpakt did not deliver.

Im a licensed mover Im a licensed mover, did job for them more than half year ago, called and emailed over 20 times total since then, they clearly dont want to pay.

Great concept...HORRENDOUS customer service! I'll be honest...I'm fully supportive of having a middle company guarantee the price of your move (especially if you are going cross country). I've only moved cross-country once but the lack of a transparent pricing structure is unreal and SO costly. There is room for growth in this industry and I'm glad someone is working to improve that process. That being said, the customer service at Unpakt is HORRENDOUS. I highly suggest you make sure you have all your moving inventory is added the first time (or else you will need to re-approve billing as the prices change). This makes for a very unclear process as to when the move actually gets charged to your account. I understand why my move got canceled but the mere fact that the woman on the other end was so horrendous and unapologetic about the cancellation - I'd probably not recommend this until they get their "you know what" together. Be nice to people when they are moving because its a headache. At the end of the day you are in the service industry and positive attitudes go a long way.

Nightmare move, terrible customer support I had a horrendous move booked with Unpakt. I have been emailing back and forth with them for 6 weeks and all they are offering me is a 5% discount. Some details of the move: * They damaged our new house, breaking the wood lip to our door by not using a ramp, and opening a hole in the paint of our atrium floor by dropping something. * They LOST a 8x10 area rug! And a box containing the hardware needed to put together one of our beds. * They scratched up several pieces of expensive furniture by laying them on their side in the driveway with no protection * They didn't even move the whole contents of our home! Going to the original house the next morning, there remained 3 carloads of stuff we had to haul ourselves. They even left a 6ft houseplant in ceramic planter perched precariously on the upstairs railing. * They did not take an inventory of the house before starting, and did not have the inventory I made on Unpakt. Because of this, the truck filled too fast, which they admitted was lack of planning. Two trips had to be made. * A 3 mile move took 11 HOURS. They left at midnight! This was the most unprofessional, incompetent moving service I have ever used, and Unpakt does nothing to protect their customers.

SCAM and Terrible Customer Service I canceled my service on Aug 30th before my move (because you were overcharging me, I called the company direct and got a quote $100 less than your price) it's been over a week and I still have not been refunded.... #scam #ScamAlert