Unclear on what the service actually probides I was unaware that I required a parking permit for loading and unloading, meaning that the move had to be cancled. The unpakt team didn't mention that this may be an issue worth investigating, additionally much of the literature on the site says that you don't need to contact your mover before the move because 'it's all settled'. I'm extremely frustrated with their service, when I called the customer service rep they said "oh yea, well you should have done that, I know it's not on our website. Nothing we can do sorry". Not a great experience.

You can review your options, but you can also get cancelled at ANY TIME... I like how the company is approaching the moving process and appreciate its efforts. There is potential... However, customer service is definitely lacking in professionalism and policies and guidelines should be reviewed: If a customer successfully books a move (and receives that confirmation in the form of an email), the mover and unpakt should: 1) Honor the commitment or make every possible effort to do so (or don't say that it's confirmed, or guaranteed in the first place) 2) Not allow it to be cancelled from the mover's side. It should be a binding agreement. If in the case that a mistake was made, 3) Proper and adequate notification and compensation must be provided for the inconvenience Saying that "movers can cancel at any time because of scheduling issues" does not make any sense to me as a consumer. If you received my booking, accepted, and confirmed - that should be it - I should have scheduled movers and assured that I can count on the movers to be there, and that unpakt will help stand by me. Unfortunately, this was not the case, and unpakt did not deliver.

Unpakt is trying to scam customers. Do not use! To be clear, this review is for Unpakt, rather than the moving company. The moving company was great but the Unpakt customer rep I spoke to was rude and abusive. After the move, I was randomly charged $300 because the Unpakt woman told me that the movers had to switch to a smaller truck to deliver my furniture. I contacted the movers directly and they told me that they did not switch and had not asked Unpakt to charge me. While I was successful in getting my refund eventually, it seems obvious to me that Unpakt was just trying to scam me out of $300, since the movers weren't even aware that this fee was charged post move. On top of that, every interaction with the Unpakt customer rep was a nightmare. She was rude and abusive and unwilling to listen to reason. Don't use Unpakt unless you are looking to get scammed!

My furniture was horribly damaged My furniture was horribly damaged. They sent someone to "repair" it, and he showed up with a plastic bag full of furniture paint he bought at the store on his way here. He was incompetent and was unable to even improve the deep gashes and scratch marks on all my major furniture. I have been trying to get a response for a year, without any acceptable help. Unpakt was not helpful in addressing the problem. Unpakt arranged the unsatisfactory moving company that moved me and damaged my furniture. Given they apparently do not vet the movers they recommend, or help mitigate the damage, DO NOT USE THIS COMPANY.

Im a licensed mover Im a licensed mover, did job for them more than half year ago, called and emailed over 20 times total since then, they clearly dont want to pay.