DO NOT USE UNPAKT, possible fraud. Scheduled with unpakt 6 months prior to move. Was given 1 mover to choose from. unpakt charged me IN FULL 2 days before the move. Email, text and phone confirmations prior to the move. 1 hour before the move, the local company cancels. unpakt customer service was unavailable - NO HELP AT ALL. > unpakt is a referral service. That is all. The local mover they referred me to was horrible. Not much of vetting process here. > unpakt charges outrageously. The company I found (last minute, showed up within 2 hours) charged 60% of what unpakt did. AND they didn't charge until AFTER the job (except deposit). > unpakt customer service is the worst. No answer for several hours on the day their mover cancelled and I HAD to be out of my house. > I had to dispute the charges thru my CC company. THAT'S CORRECT: they no show, but wouldn't refund my money. Fraudulent.

Fraudulent service Fraudulent service! I am in the middle of cross country move right now, and Unpakt is completely unresponsive regarding the failed service. I was sold a moving service through Federal Moving, who guaranteed a specific delivery window. I flew across the country to meet the movers to find out that they are a last week late. I called Unpakt, who committed to research and resolve the issue, but now they have been unresponsive for 2 days. Neither Unpakt or Federal Moving should be in business.

Would not recommend We used unpakt for our move from Chicago to San Francisco. The movers came on time and honored the quote provided through the unpakt dashboard. The problems began after the movers packed up our furniture. We still haven't heard from the movers on when our furniture will be delivered. They outsourced the pickup to another 3rd party vendor who doesn't answer their phone. It's been 4 weeks now and I still cannot get a STATUS update. Unpakt customer service tells me to contact the movers. The movers tell me to contact the delivery truck. The delivery truck company doesn't answer their phone. And these guys had the HIGHEST rated reviews through unpakt. I would not recommended unpakt for anyone, just go with yelp reviews, its the same service with a higher volume of reviews off yelp.

Great concept...HORRENDOUS customer service! I'll be honest...I'm fully supportive of having a middle company guarantee the price of your move (especially if you are going cross country). I've only moved cross-country once but the lack of a transparent pricing structure is unreal and SO costly. There is room for growth in this industry and I'm glad someone is working to improve that process. That being said, the customer service at Unpakt is HORRENDOUS. I highly suggest you make sure you have all your moving inventory is added the first time (or else you will need to re-approve billing as the prices change). This makes for a very unclear process as to when the move actually gets charged to your account. I understand why my move got canceled but the mere fact that the woman on the other end was so horrendous and unapologetic about the cancellation - I'd probably not recommend this until they get their "you know what" together. Be nice to people when they are moving because its a headache. At the end of the day you are in the service industry and positive attitudes go a long way.

Stolen labor and scam for moving companies and lying to people who book the move Hi to everyone For moving business who wants to do the jobs for Unpakt and customers: People book the move using the Unpakt platform. After, Unpakt hire small moving companies to perform the job. The companies do the job but the payment for the job receives the Unpakt, not the moving company. After, Unpakt is not paying the moving company for the job performed. The moving company calls them, send them multiple emails, and nothing. What are they doing is fraud and they need to be reported for stolen labor. Advice for customers: Book directly with a legit moving company. Don't use the Unpakt platform. They still hire moving companies and in the end, don't pay them. They are using people's money but this money goes into Unpakt pocket, not to the moving company who is moving you. BTW, When you go with Unpakt you pay approximately 20-30% more for your move.