The chair was delivered damaged and… The chair was delivered damaged and didn't work. I requested a return and a pick up... they charged me $300 to pick it up. Calm negotiations failed several times, it was only after I got upset that they refunded the pick up fee for their broken chair.(They have since contacted and apologized so I raised review)

Daiwa Massage Chair I had wanted the Daiwa Extreme Hybrid Massage Chair for years. I was in the military and didn't want it moved every 2-3 years with frequent military moves, so I waited until my recent military retirement to pursue purchasing it. The MassageChairHeaven.com website was extremely helpful. I'd called with some detailed questions and the staff was equally helpful and wanted to ensure I was getting what I wanted and needed. The purchase process was easy and the delivery was early! Having the company deliver and set up the chair made things very convenient. After the delivery, I called MassageChairHeaven and was able to get information on upkeep and how to best move the chair if needed. I'm so thankful to have purchased my massage chair from MassageChairHeaven. Keep up the great work!!

Run don't walk to deal with these vendors! Everything about the experience was 5 star. Sophie was thoroughly patient and knowledgeable and made sure that I got exactly what I wanted for amazingly what I wanted to spend. The unit arrived promptly. There was slight damage from shipping that was immediately resolved. I feel very secure with the 5 year full parts and service warranty.

Massage Chair Heaven is Heaven The purchase of this chair has been the most pleasant experience. My first interaction being a sales/consumer support person who cleared up any questions I might have and helped me confirm which chair would suit my purposes. She was knowledgable about the chairs I had done extensive research on and presented options I didn't know about (despite my efforts to know everything). I am pragmatic about everything and consider a massage chair to be frivolous expense with uncertain gain, so I do my homework. I knew what I wanted, what I could afford, what brand to rely on and finally called to make my purchase. After the support on the phone, I spent a bit more but got a lot more than I planned and am thrilled with the result.

I'm in Massage Chair Heaven on cloud 9 Just like the company's name, I'm in Massage chair heaven. Junior was excellent to work with. He is the owner of this company. What he said would happen, happened. It arrived when he said it would. His wife was also a pleasure to deal with. If you want a heavenly back massage chair, Osaki Dual Max is what I bought. Look no further than Massage Chair Heaven. Thank you Junior, I feel 10 years younger, no make that 15 John Scott, from Northwest Washington.