Defective chair but great customer service Pros: Yunior was very helpful in replacing my broken massage chair with a working one. Great communication and lightning-fast text messages! Cons: They sent me a broken massage chair. They also delivered the chair to my driveway instead of directly to my door. You have to climb eight steps to get to my door, and the chair is a 300-pound package, so we had to pay hundreds of dollars to a separate company to move the chair a few hours later. Lucky it didn't rain! If I had known, I would have ordered the chair from Home Depot. It was a couple hundred dollars more expensive but the chair they delivered would probably not have been broken.

Yunior is the best store boss I have… Yunior is the best store boss I have ever met. He cares about customers' experience and feedback before and after buying. He followed up and resolved any issues or concerns that customers have. I have an excellent buying experience here. If you want to get best fit massage chair, here is your best choice!!!

Bought a refurbished M888 Bought a refurbished M888 and after a week of use a couple of air hoses came off, called customer service and they were very helpful but due to covid and limited work force it took a while for repairs. I enjoy my chair and happy of purchase. Seems to be well constructed and is nice looking that can be close to a wall and fully operational.

Yunior was a very pleasant surprise! Yunior was a very pleasant surprise! He was very knowledgeable, explained the differences in massage chairs as I was trying them, and patient. There was no sales pressure, period. Yunior was diligent in helping me get the chair that was comfortable and offering the massage I was looking for. Before making a massage chair purchase, check out Massage Chair Heaven.

Daiwa Massage Chair I had wanted the Daiwa Extreme Hybrid Massage Chair for years. I was in the military and didn't want it moved every 2-3 years with frequent military moves, so I waited until my recent military retirement to pursue purchasing it. The MassageChairHeaven.com website was extremely helpful. I'd called with some detailed questions and the staff was equally helpful and wanted to ensure I was getting what I wanted and needed. The purchase process was easy and the delivery was early! Having the company deliver and set up the chair made things very convenient. After the delivery, I called MassageChairHeaven and was able to get information on upkeep and how to best move the chair if needed. I'm so thankful to have purchased my massage chair from MassageChairHeaven. Keep up the great work!!