I'm in Massage Chair Heaven on cloud 9 Just like the company's name, I'm in Massage chair heaven. Junior was excellent to work with. He is the owner of this company. What he said would happen, happened. It arrived when he said it would. His wife was also a pleasure to deal with. If you want a heavenly back massage chair, Osaki Dual Max is what I bought. Look no further than Massage Chair Heaven. Thank you Junior, I feel 10 years younger, no make that 15 John Scott, from Northwest Washington.

Great customer service which makes for a great buying experience. What made my experience great was working with Junior, who happens to be the owner of the company I bought the massage chair from (Massage Chair Heaven). He listened to my wants and needs and asked me how much was I looking to spend. And then he gave me a few choices. Then I was asking him about the Osaki OS-Pro Ai Series DuoMax 4d and he was very knowledgeable with that and every massage chair mentioned. He let me make my own decisions with no pressure from him. I was able to call him back several times, which made me feel comfortable and made this whole experience a good one. Buying the Osaki OS-Pro Ai Series DuoMax 4d has been a good health investment for me. It's really helped me out with my back pain. I truly believe in a good customer service experience, and that's what I received.

Defective chair but great customer service Pros: Yunior was very helpful in replacing my broken massage chair with a working one. Great communication and lightning-fast text messages! Cons: They sent me a broken massage chair. They also delivered the chair to my driveway instead of directly to my door. You have to climb eight steps to get to my door, and the chair is a 300-pound package, so we had to pay hundreds of dollars to a separate company to move the chair a few hours later. Lucky it didn't rain! If I had known, I would have ordered the chair from Home Depot. It was a couple hundred dollars more expensive but the chair they delivered would probably not have been broken.

Excellent chair and excellent customer… Excellent chair and excellent customer service. Really appreciated the salesman’s help in selecting the best chair for our needs. When the chair arrived and was set up, a couple minor things weren’t quite right - probable shipping damage (tiny cut in leather). They were courteous, efficient, and helpful. A couple new parts were ordered, a repair team dispatched and all taken care of. Very pleased.

Thank you, massage chair heaven! Amazing service by Yunior at Massage chair heaven. Thank you. Will send business your way because you deserve it. Excellent price on my duo max massage chair.