Nikki provided excellent customer service Nikki was extremely kind, professional and helpful concerning my situation. She acted promptly as she said she would and had my issue resolved the next day! Nikki is a definite asset to Z-Line!!

Anastasia was amazing! Anastasia was amazing! She was so nice and helpful, and worked with me to solve my problem, especially with my unique situation. Great experience with Z Line customer service ◡̈

Alisha M was more than wonderful to… Alisha M was more than wonderful to work with. She listened to the issues I am having with the range and oven and moved things along in such a manor that the warranty provider has left me a message that they will be in touch shortly to set up an appointment time. She was more than professional and it seems to me that she is a valuable team member for Zline.

Lower element melted in my dual fuel… Lower element melted in my dual fuel stove for the second time in four months, and now the part is unavailable from the Zline parts website. First, I attempted to call the Zline phone number listed on their website--no answer after 1.5 hours of waiting. Then I tried requesting parts assistance from Zline parts website three weeks ago and received no response. Finally, I submitted a general customer service inquiry on the Zline website (two weeks ago) and I have received no response. In the meantime I have no working oven. That said, we also had a problem with a broken microwave door in December 2022, and received much better customer service at that time (problem was resolved). I'm not sure why there has been such a dramatic decline in customer service since that time. Update (1/30/24): I have now been contacted by Zline.

Great customer service Zline.. Great customer service Zline... with a special shout-out to Stefanie! Super helpful finding me some replacement parts (accidentally thrown out on install) Very happy