$1500 drawer microwave is junk $1500 drawer microwave started sparking a year after I bought because it was 1 year and 2 weeks the store said I had to go to zline who has a 2 year warranty except they don’t answer the phone or respond to emails?!? That’s one way to avoid having to live up to your warranty by avoid customers at all cost.

I purchased a 36” Zline 6 burner… I purchased a 36” Zline 6 burner Natural gas range and a 36” zline hood and installed them in my kitchen. Within a year, the lights went out on the hood, not the lights themselves but the power supply/regulator. This is as good as the story gets too. The cooktop really hasn’t had a problem but the oven rarely works properly and will not relight when baking something leaving the house full of natural gas. They had a recall that didn’t fix anything. The problem seems to be the cheap rivets that hold the igniters in place. Now they are offering a replacement or refund (which is sure to be much less than the purchase price but I haven’t seen the offer yet. Time will tell. Meanwhile, nothing in the very over priced oven.

Alisha M was more than wonderful to… Alisha M was more than wonderful to work with. She listened to the issues I am having with the range and oven and moved things along in such a manor that the warranty provider has left me a message that they will be in touch shortly to set up an appointment time. She was more than professional and it seems to me that she is a valuable team member for Zline.

Stephanie pretty much fixed another… Stephanie pretty much fixed another employee’s screw up! She calmed me down and professional explained that I was given the wrong parts. And shipped the correct items . As annoyed as I was, Stephanie did a fantastic job in fixing my issue ! Thank you Stephanie !

Great customer service response! The customer service team worked with me to find a fair resolution to an issue that arose during receiving a recall replacement oven. They were prompt, they listened and they were proactive with me to make it right. I appreciated their attention to this situation.