I would not recommend purchasing any Zline applicances. I would not recommend purchasing any Zline appliance, especially their ovens/stoves. Worst experience and worst customer service. Short version: Zline oven/stove needed to be returned and refunded and we were told in November 2023 do not use. So we had it removed from our home to be safe. Well it's March 22, 2024, they've picked up the oven/stove but we still have not received our refund. For some reason Zline accounting department can not ship a refund check overnight.

Range Hood Refurbishment The lights on my range hood started working intermittently and eventually stopped working altogether. I thought the problem was with the push buttons and ordered a replacement, but that did not correct the issue. As I started delving into the issue further, I noticed that there were heat marks on the cabling and circuit board. I reached out to customer service and they helped me switch my system out from halogen to LED and replace the transformer and circuit board by providing not only the components but videos and diagrams on the wiring. The customer service agents were responsive, supportive, and courteous. I can't ask for more than that.

I purchased a 36” Zline 6 burner… I purchased a 36” Zline 6 burner Natural gas range and a 36” zline hood and installed them in my kitchen. Within a year, the lights went out on the hood, not the lights themselves but the power supply/regulator. This is as good as the story gets too. The cooktop really hasn’t had a problem but the oven rarely works properly and will not relight when baking something leaving the house full of natural gas. They had a recall that didn’t fix anything. The problem seems to be the cheap rivets that hold the igniters in place. Now they are offering a replacement or refund (which is sure to be much less than the purchase price but I haven’t seen the offer yet. Time will tell. Meanwhile, nothing in the very over priced oven.

Great customer service response! The customer service team worked with me to find a fair resolution to an issue that arose during receiving a recall replacement oven. They were prompt, they listened and they were proactive with me to make it right. I appreciated their attention to this situation.

Great customer service! I called Z Line to troubleshoot an issue with my range hood. I spoke to a very nice customer service rep who took all of the pertinent information and determined what the issue was. As of the time of these comments, Z Line is shipping me all the necessary parts to repair my hood.