Range Hood Refurbishment The lights on my range hood started working intermittently and eventually stopped working altogether. I thought the problem was with the push buttons and ordered a replacement, but that did not correct the issue. As I started delving into the issue further, I noticed that there were heat marks on the cabling and circuit board. I reached out to customer service and they helped me switch my system out from halogen to LED and replace the transformer and circuit board by providing not only the components but videos and diagrams on the wiring. The customer service agents were responsive, supportive, and courteous. I can't ask for more than that.

Absolutely amazing customer service! Absolutely amazing customer service!! Minimal wait time on hold, no hassle questions, they were prompt and courteous with no excuses! My need was met and they followed up with a call immediately. Next level service!

Great customer service response! The customer service team worked with me to find a fair resolution to an issue that arose during receiving a recall replacement oven. They were prompt, they listened and they were proactive with me to make it right. I appreciated their attention to this situation.

Stephanie pretty much fixed another… Stephanie pretty much fixed another employee’s screw up! She calmed me down and professional explained that I was given the wrong parts. And shipped the correct items . As annoyed as I was, Stephanie did a fantastic job in fixing my issue ! Thank you Stephanie !

Broken refridgerator drawer I remodel my kitchen in June 2023. I bought a double oven, vent wall mount, dishwasher 6 burner stove top, and refrigerator. One of the drawers in the refrigerator is broken. I have called every day and sent numerous emails to their customer support. I just need someone to call to give me some information on how to order a replacement drawer. For the past 2 weeks, no one has returned my call. This is such poor customer service. This is supposed to be a luxury appliance can I get some luxury customer service. I would never ever ever buy another Zline product.