Range Hood Refurbishment The lights on my range hood started working intermittently and eventually stopped working altogether. I thought the problem was with the push buttons and ordered a replacement, but that did not correct the issue. As I started delving into the issue further, I noticed that there were heat marks on the cabling and circuit board. I reached out to customer service and they helped me switch my system out from halogen to LED and replace the transformer and circuit board by providing not only the components but videos and diagrams on the wiring. The customer service agents were responsive, supportive, and courteous. I can't ask for more than that.

I purchased a 36” Zline 6 burner… I purchased a 36” Zline 6 burner Natural gas range and a 36” zline hood and installed them in my kitchen. Within a year, the lights went out on the hood, not the lights themselves but the power supply/regulator. This is as good as the story gets too. The cooktop really hasn’t had a problem but the oven rarely works properly and will not relight when baking something leaving the house full of natural gas. They had a recall that didn’t fix anything. The problem seems to be the cheap rivets that hold the igniters in place. Now they are offering a replacement or refund (which is sure to be much less than the purchase price but I haven’t seen the offer yet. Time will tell. Meanwhile, nothing in the very over priced oven.

Anastasia was amazing! Anastasia was amazing! She was so nice and helpful, and worked with me to solve my problem, especially with my unique situation. Great experience with Z Line customer service ◡̈

Review for Jerica This review is solely because of Jerica. I do not have a last name for her but she deserves a raise. I have had a terrible experience with getting my dishwasher fixed, let alone even looked at. Jerica got in contact with me and it was evident that she was working as hard as she could to get this issue fixed for me. She went above and beyond to keep track of the case, call me with updates, and let me know that I could contact her with anything even on weekends. I personally have not come across anyone as helpful as her. If she hasn’t already been recognized for her outstanding service, please take the time to do so because she deserves it.

I would not recommend purchasing any Zline applicances. I would not recommend purchasing any Zline appliance, especially their ovens/stoves. Worst experience and worst customer service. Short version: Zline oven/stove needed to be returned and refunded and we were told in November 2023 do not use. So we had it removed from our home to be safe. Well it's March 22, 2024, they've picked up the oven/stove but we still have not received our refund. For some reason Zline accounting department can not ship a refund check overnight.