Great customer service! I called Z Line to troubleshoot an issue with my range hood. I spoke to a very nice customer service rep who took all of the pertinent information and determined what the issue was. As of the time of these comments, Z Line is shipping me all the necessary parts to repair my hood.

Anastasia was amazing! Anastasia was amazing! She was so nice and helpful, and worked with me to solve my problem, especially with my unique situation. Great experience with Z Line customer service ◡̈

Alisha M was more than wonderful to… Alisha M was more than wonderful to work with. She listened to the issues I am having with the range and oven and moved things along in such a manor that the warranty provider has left me a message that they will be in touch shortly to set up an appointment time. She was more than professional and it seems to me that she is a valuable team member for Zline.

Lower element melted in my dual fuel… Lower element melted in my dual fuel stove for the second time in four months, and now the part is unavailable from the Zline parts website. First, I attempted to call the Zline phone number listed on their website--no answer after 1.5 hours of waiting. Then I tried requesting parts assistance from Zline parts website three weeks ago and received no response. Finally, I submitted a general customer service inquiry on the Zline website (two weeks ago) and I have received no response. In the meantime I have no working oven. That said, we also had a problem with a broken microwave door in December 2022, and received much better customer service at that time (problem was resolved). I'm not sure why there has been such a dramatic decline in customer service since that time. Update (1/30/24): I have now been contacted by Zline.

Buyer Beware oven broke after 2 years Just wanted to say Buyer Beware. I loved my zline from the start, cooked beautifully! Then the oven started heating up slower. 30 min to preheat turned into an hour and eventually stopped altogether. My oven is not even 3 years old and the “best” zline could do for me was to send me parts that they believe needed fixed based off a phone conversation and photos. Not only that but I had to try to find a mechanic to install the new parts and could not find anyone, even off the list they provided me, to work on it. I am so broken hearted that the company won’t send anyone to fix my oven or send me a new one or just refund me since they claim this problem has not occurred before. Hoping to provide clarity for anyone thinking about purchasing a zline appliance.