So far so good. So far so good. Ordered boots (£110) and accessories and the packing and delivery was good. Together with a nice gift. Sorry to see the negative reviews here. I will revisit trust pilot once I've worn these boots for a while.

Worst boots I’ve ever owned… Worst boots I’ve ever owned continuously causing pain and blisters, I’ve always been a hiker wearing quality sock and boots, but these boots are terrible. The only thing worse than the boots is the customer service, they point you in the direction of the retailer who in turn point you back to Grisport. Simply don’t buy Grisport boots the company are a disgrace and don’t want to know. Also they probably won’t show this review as they only publish positive reviews, but I will post this review on as many walking sites as I can find people need to know!!

Very sad to see the negative reviews. Very sad to see the negative reviews. I recently bought a pair of chieftain boots (£115) from the clearance department and they are comfy straight out of the box, I've only done a few miles in them, so time will tell. The process, contacted customer service Tuesday night about sizing, they emailed back Wednesday morning, I had a think about it and ordered Thursday night and my new boots arrived on Saturday morning with a couple of free gifts too, 2 pairs of merino socks and a water flask/ bottle. Personally I can't fault Grisport, fingers crossed tho' as I said before, time will tell.

Returns NOT FREE “Free exchanges and Easy Returns”. I mistakenly took this to be free returns. My error but had I known they charge for “their return label” I would never have ordered as shoes are a difficult thing to get right without trying on.

awful customer service for faulty product awful customer service, I complained about a pair of trekking shoes having the worst grip, having slipped painfully on a wet path ( others wearing regular shoes and trainers had no issue with surface ) they said this was to be expected given the sole. absolute garbage to hear about a supposedly quality walking shoe.. I also tried to leave a less than 5* review for the product on their site, it never got published.