Terrible customer service Terrible customer service. I bought some waterproof shoes which let in water. The company basically said it was my fault for getting them wet. Terrible, I had numerous Grisport products in the past, but never again.

Worst boots I’ve ever owned… Worst boots I’ve ever owned continuously causing pain and blisters, I’ve always been a hiker wearing quality sock and boots, but these boots are terrible. The only thing worse than the boots is the customer service, they point you in the direction of the retailer who in turn point you back to Grisport. Simply don’t buy Grisport boots the company are a disgrace and don’t want to know. Also they probably won’t show this review as they only publish positive reviews, but I will post this review on as many walking sites as I can find people need to know!!

Grisport = Bad experience I bought a pair of Icarus and Air Walkers in August. For the money there not that good .I only wear now and again and alternate. The laces on the Airwalkers are coming apart and where the heel is narrow in the design I now have Plantar Fasciitis which is very painful. The Icarus shoes do not breath and are painful to wear when they get to hot. Before I bought these no problem. The customer service at Grisport at the time of purchase when handing over money was very good. Now they advised me to buy inserts for the shoes? Your better off buying £20.0 shoes from Decathalon that do a better job. I do not recommend these shoes or company.

Proof that the reviews on their site only show positive ones I posted this one-star review on 31 January 2024 on the Grisport site: "I ordered two pairs of the Trident shoe in size 43 and 44 on 8 January 2024. The 44 were much too large but the 43 were ok. I tested them at length inside my flat and double-checked they fit in various ways according to online guides - thick socks, end of the day, room for a finger down the back etc. All was fine so I wore them outside but when I walked down slopes my big toes were very painful. I've tried a few times with no improvement. This is an issue I've never had with walking shoes before. Grisport wouldn't do a refund once I'd worn them outside, only a discount if I bought a further pair, so now I'm left with unusable shoes. I wouldn't order online again for this reason." I have a screenshot of the 26 reviews of the Trident shoe taken on 7 February 2024. My review isn't there. If my review was showing it would have been about '8 days ago', so placed between the pair of reviews from 2 days ago (John Noton and John Calder), and the older reviews from Anonymous and Neil Quarmby. This proves they are not putting negative reviews on their website, an accusation I've seen elsewhere. It's a shame, because I used Which? as a recommendation to choose them, and they didn't mention their very variable feedback on Trustpilot. I definitely wouldn't use them again, and won't buy walking shoes/boots online.

I received a pair of timber brown… I received a pair of timber brown boots. An eyelet on one boot was not aligned to the other and the eyelet fell out. I returned the boots as requested and waited for a replacement pair to arrive…….guess what…the same eyelet on the same boot fell out! I cannot prove that the same boots repaired were sent back to me. I contacted grisport and the said they would pay for the repair. I have been buying their products for 15 years and i have now informed them i wont be buying them again.