Don't buy Grisport boots by mail order We bought from Grisport on the basis of a good review in Which Magazine. Owing to a shortage of High St stockists, we bought by mail order. It is probably a mistake ever to buy walking boots by mail order, since it is critical to try them on first. Grisport advertise that their boots need no 'breaking in'. This was far from the truth for my wife and myself: we both suffered badly from chafing around the ankle. We are unable to return them, since only 'unworn' boots are accepted. (How can one know whether the boots fit or not without wearing them?)

Attempted Boots purchase. I attempted to purchase a pair of boots, on October 28th. They never arrived, and after trying to contact, customer services, finally received a refund today, the 15th of November. They never answered emails, or phone calls, and to top it off, my refund was £2.50 short. They must need the money more than I do. In short i will never use them again, and would advise others to stay well clear of them. Their customer service is non existent.

I received a pair of timber brown… I received a pair of timber brown boots. An eyelet on one boot was not aligned to the other and the eyelet fell out. I returned the boots as requested and waited for a replacement pair to arrive…….guess what…the same eyelet on the same boot fell out! I cannot prove that the same boots repaired were sent back to me. I contacted grisport and the said they would pay for the repair. I have been buying their products for 15 years and i have now informed them i wont be buying them again.

Terrible customer service Terrible customer service. I bought some waterproof shoes which let in water. The company basically said it was my fault for getting them wet. Terrible, I had numerous Grisport products in the past, but never again.

awful customer service for faulty product awful customer service, I complained about a pair of trekking shoes having the worst grip, having slipped painfully on a wet path ( others wearing regular shoes and trainers had no issue with surface ) they said this was to be expected given the sole. absolute garbage to hear about a supposedly quality walking shoe.. I also tried to leave a less than 5* review for the product on their site, it never got published.