Have ended back buying from Grisport… Have ended back buying from Grisport due to bad experiences of rubbish shoes from other companies paying a little more is well worth it. Found a great pair of walking boots that arrived quickly and in the sale so a bargain. Easy to order and boots exactly as described. This is my 3rd order from Grisport and highly recommend.

Don't buy Grisport boots by mail order We bought from Grisport on the basis of a good review in Which Magazine. Owing to a shortage of High St stockists, we bought by mail order. It is probably a mistake ever to buy walking boots by mail order, since it is critical to try them on first. Grisport advertise that their boots need no 'breaking in'. This was far from the truth for my wife and myself: we both suffered badly from chafing around the ankle. We are unable to return them, since only 'unworn' boots are accepted. (How can one know whether the boots fit or not without wearing them?)

Didn’t send item Terrible - ordered some boots for delivery Wednesday - just phoned up Friday morning and they said they have been despatched but there is a backlog due to black Friday! Dpd tracking shows they haven’t sent the item! First and last time customer! Just checked online and they are now out of stock - so presumably they didn’t send mine due to no stock! Oder ref 138652.

2 months and falling apart. Bought some wide fit boots on the recommendation of my orthopaedic surgeon (recommended grisport) 2 months later the leather is coming away from the soles, not what you'd expect for £120 , grisport will not do anything to rectify this or even acknowledge that itd happened. Terrible customer service.

Excellent value and great quality - will order again Went on the Grisport website having read some reviews from people who recommended the walking boots. Took a chance and ordered a pair using a blackfriday deal. Had update emails all weekend with when I could expect delivery, and one again this morning saying they would come tomorrow. Got home from work to find they arrived today! Not only super-quick delivery, but they also included a spare set of laces, a free backpack (good quality from what I can see) and a free pair of Merino wool socks! Boots are really comfortable too, so I'm super chuffed with this purchase.