Grisport = Bad experience I bought a pair of Icarus and Air Walkers in August. For the money there not that good .I only wear now and again and alternate. The laces on the Airwalkers are coming apart and where the heel is narrow in the design I now have Plantar Fasciitis which is very painful. The Icarus shoes do not breath and are painful to wear when they get to hot. Before I bought these no problem. The customer service at Grisport at the time of purchase when handing over money was very good. Now they advised me to buy inserts for the shoes? Your better off buying £20.0 shoes from Decathalon that do a better job. I do not recommend these shoes or company.

Attempted Boots purchase. I attempted to purchase a pair of boots, on October 28th. They never arrived, and after trying to contact, customer services, finally received a refund today, the 15th of November. They never answered emails, or phone calls, and to top it off, my refund was £2.50 short. They must need the money more than I do. In short i will never use them again, and would advise others to stay well clear of them. Their customer service is non existent.

Terrible customer service Terrible customer service. I bought some waterproof shoes which let in water. The company basically said it was my fault for getting them wet. Terrible, I had numerous Grisport products in the past, but never again.

Bought a pair of Kratos walking boots… Bought a pair of Kratos walking boots direct from Grisport in January. I had read good reviews of the style and brand in general. Everything was great at first, waterproof and really comfortable. Then after about 6 weeks of wear they started letting water in. I contacted their Customer Services who recommended a NikWax spray, that didn’t work, so I wax dubbed them. Still no good. Soaking wet feet even through wet grass. Customer Service won’t answer my emails now and didn’t allow the negative review I left on the Grisport site. It’s the old saying buy cheap buy twice and you get what you pay for. I’ll have to now buy a proper pair of boots from another brand. I would not recommend these boots or brand due to the companies failure to respond to complaints.

Proof that the reviews on their site only show positive ones I posted this one-star review on 31 January 2024 on the Grisport site: "I ordered two pairs of the Trident shoe in size 43 and 44 on 8 January 2024. The 44 were much too large but the 43 were ok. I tested them at length inside my flat and double-checked they fit in various ways according to online guides - thick socks, end of the day, room for a finger down the back etc. All was fine so I wore them outside but when I walked down slopes my big toes were very painful. I've tried a few times with no improvement. This is an issue I've never had with walking shoes before. Grisport wouldn't do a refund once I'd worn them outside, only a discount if I bought a further pair, so now I'm left with unusable shoes. I wouldn't order online again for this reason." I have a screenshot of the 26 reviews of the Trident shoe taken on 7 February 2024. My review isn't there. If my review was showing it would have been about '8 days ago', so placed between the pair of reviews from 2 days ago (John Noton and John Calder), and the older reviews from Anonymous and Neil Quarmby. This proves they are not putting negative reviews on their website, an accusation I've seen elsewhere. It's a shame, because I used Which? as a recommendation to choose them, and they didn't mention their very variable feedback on Trustpilot. I definitely wouldn't use them again, and won't buy walking shoes/boots online.