Please do not purchase from this… Please do not purchase from this customer No warranty, hoover was rubbish, terrible suction, started spitting out the dust even after cleaning everything out. Did manage to email customer service, but it's poor communication, asked for a video but struggle to send it. When finally managed it, they just told me to clean the hoover again! Nightmare and a waste of money. Please save your money and get another hoover

Absolutely shocking Absolutely shocking, not even worth 1 star. Ordered vacuum cleaner back in October 23, product never arrived. I've requested a refund, this was in December.as of yet not received anything, despite numerous emails sent and them saying it will be dealt with as soon as possible. They are not even replying now. Avoid this company at all costs, it's a scam and should be shut down as soon as possible.

Please do not purchase from this… Please do not purchase from this company at all. I wish I had read the reviews on Trust pilot prior to making the purchase. We received the vacuum cleaner on the 08/04/24, as per the instructions, fist charged it up, and used it on the 10/4/24, and the brush clean started to fall apart. Contacted the Customer Service (this word should not be used for this company at all.) Their response was I should use glue the parts that had fallen off, I asked them are they serious, and said I wanted to return the vacuum cleaner and get a full refund. They then said they would offer a £5.37 reduction as it turns out that returning the product is a hassle for them. Honestly they are a joke. I turned it down and requested again what the process is for returning the product and then get a full refund, my last email to them was Friday 12/4/24, and they have not responded back. Even said “Customers have a 14-day cooling-off period during which they can cancel their orders without incurring any additional costs. Moreover, businesses must process refunds and handle returns efficiently and transparently. “but as per the previous reviewer they are trying to get past the 14 days by giving me the run-around” If it was possible to give a minus star I would. I am amazed that they are able to carry on as an online retailers, considering the negative reviews below.

Lack of suction Lack of suction, no idea where the 4 and 5 star reviews are from, poor vacuum cleaner. Ok for kids.

the hoover arrived works ok ish my… the hoover arrived works ok ish my concern is that it came without warrenty and i cannot contact customer servises i thought the law on buying on line was you could cancel or return for a full refund i read that if lucky it can be returned to china but it came from the uk ? and would cost a fortune i cancelled this order before it was shipped but that and the e mail was ignored steer clear i belive it is all a scam and i will contact my credit card for help