Magic pen I have been using my engraver for some time now,date l got it, I can't remember, but I love being able to glide through glass as if it is paper, now I have extra engraving bits, I can't put it down, love it.customer service is also great.Thank you.

OUTSTANDING! My experience with Carla was incredible! Not only did she find out My Customizer was one of a bad batch she replaced it even though it was out of warranty she kept in touch through the whole process . I wish I had more employees like hee. Thank you Carla. I am a very happy customer. Glenn Smith

I had an issue with my Customizer… I had an issue with my Customizer engraving pen. Reached out to customer support and even though I was outside of my warranty I was promptly issued a replacement. Great company, great customer service! Thank you Culiau!

Never received my order I ordered 2 complete sets on Dec 4 as Xmas gifts for two family members. It’s now the 28th and there’s still no sign of them… Even if the problem is with the local post office, the firm should have been aware of that possibility (since the USPS has been very publicly struggling for at least 2 years).

My Dremel would turn off after 10… My Dremel would turn off after 10 seconds. It was a gift over a year ago. When I contacted them, they responded right away. I sent them a video of what it was doing and they replaced it. I couldn't be happier. Shout-out to Taylor ...the one who helped me. I definitely recommend this Dremel. It's perfect. Sandi