Customizer Professional Engraving Pen I received my orders including Customizer Professional Engraving Pen with 30 Bits Free and 5pieces Mini Saw on 29 June with the packaging intact! Suggest for the saw bits(packaged in a small ziplock bag) could be taped to the box in case we throw them away by mistake😐 I'm a little confused.. the manual and the actual engraving pen are different. It's not Full Copper Chuck as shown in the manual, there's no Allen Grub Screw, Hex Key, or Extra Allen Grub Screw🤔 Changing to a mini saw will definitely pose a safety issue as the mini saw will go flying!! Please advise..

Great Experience in Customer Service Fast, friendly, effective response to our concern that the engraver didn’t work and follow-up communication! Engraver replaced promptly and is working well. The recipient of this gift, so sad that the first one didn’t work, is delighted- and we are too at how well this was handled.

Not worth it 1- The promotional videos don't clearly specify that most of the bits shown in action (like the mini angle-grinder for stones) are sold separately. No disclaimer shown on that. 2- The extra bit set was nearly as expensive as the pen itself. 3- The extra bit set looked like it came from AliExpress. The same cheap bubble-wrap bag, no branding visible anywhere, the address sticker telling me it came from Shanghai. 4- Bad quality. After only a few days of use, the bits became rusty. 5- The batery only lasts for a few minutes. 6- After complaining to the customer service about all the above, they gave me a refund... of €8,33! That didn't even cover the shipping costs. UPDATE: After this review, they did offer me a full refund, and for that reason I'm now raising my review to 2 stars. My experience with the Customer Service team was positive, with quick replies and empathy from their part. However, if the product itself is subpar, Customer Service alone is not enough to make Culiau stand on its two feet.

My Dremel would turn off after 10… My Dremel would turn off after 10 seconds. It was a gift over a year ago. When I contacted them, they responded right away. I sent them a video of what it was doing and they replaced it. I couldn't be happier. Shout-out to Taylor ...the one who helped me. I definitely recommend this Dremel. It's perfect. Sandi

Never received my order I ordered 2 complete sets on Dec 4 as Xmas gifts for two family members. It’s now the 28th and there’s still no sign of them… Even if the problem is with the local post office, the firm should have been aware of that possibility (since the USPS has been very publicly struggling for at least 2 years).