Bob Leedy
USWhy DHL...who is in charge? Why DHL? Why has my order not left ca. In a week. Why? Why. Why??????. Your shipping department should be fired! You suck!
Derek Dalene
USShipped with DHL even though it could… Shipped with DHL even though it could fit in an envelope?? It's been sitting in the same spot in CA for 5 days now. Don't bother trying customer service. They're non-existant.
Jerica Bennett
USThere’s no working with this company There’s no working with this company, their customer service is the absolute worst. Had a seahorse pro arrive DOA and they wanted me to pay to ship it back to China and would only give me store credit in exchange. (This was around Christmas and so not affordable) Now I need a replacement button for the egg and Lookah won’t respond to lookahusa’s attempts to inquire for me. It seems lookahusa is just an intermediary with no control which is even more aggravating.
April Hamner
USDisappointed I CANNOT get a good pull off of it. For 100$ it's absolutely not worth it. I'm really extremely disappointed.
Ashley Jones
USDON' T WASTE YOUR MONEY. DON' T WASTE YOUR MONEY. If I could give 0 stars I would. This is a terrible company. If your lookah breaks from the factory good luck getting anything back, no refunds, no in-store credit. Buy any other brand. The support team is sh!+. And extremely unhelpful. DONT WASTE YOUR MONEY!