Awful customer service!! Awful customer service!!! I ordered a lookah swordfish had for a couple of weeks then broke. Emailed customer service team and was told I can get a replacement if I send back at my cost. Paid for the shipping then they give you a coupon to use on their website as a reimbursement. Waited 3 weeks for the new lookah and shows up in a color not ordered or wanted. Customer service told me to tell them what color I wanted and still neglected to send correctly.

Coils and poor customer service So I ordered a pack of coils. The only shipping option cost $20. I waited over a week and the tracking number didn’t work. When I reached out to lookah they were really horrible and refused to help and basically said I will get it when I get. They did eventually arrive but if I’m paying $20 for shipping on a $30 item it should be a 2 day shipping but at the very least I should be provided with a tracking number that works. They were rude and horrible. I do not recommend you support this company, I know I sure won’t anymore.

Great products but horrible customer… Great products but horrible customer service aswell as shipping times suck

I have ordered several vapes from this… I have ordered several vapes from this company, I own the Seahorse Pro Plus and also the Lookah Load. I most recently got the giraffe nectar collector device. This is more sturdy than the Seahorse Pro Plus as it has a metal body. The company keeps uping its game and the newer devices keep getting better and better. Wish they had more shipping options and it got her faster but the shipping on orders over $50 is free so can't complain too much about that.

Shipped with DHL even though it could… Shipped with DHL even though it could fit in an envelope?? It's been sitting in the same spot in CA for 5 days now. Don't bother trying customer service. They're non-existant.