From a paranoid shopper it’s safe Slow shipping tracking number was odd but legit my order was half right the color was all that was messed up

And they want $50 for shipping? And they want $50 for shipping? 10 days and I still haven't gotten my order. No upadtes are given during shipment process so I only found that my order was being returned because I looked despite not being notified. Service email = No response Support email = No response And there is no phone number to call either. I love my dab pen, it is amazing at what it does for its price, but I will never be ordering anything directly from their website again.

No customer service This company has zero customer service!! Placed an order for several items and only got one of them on a Friday and am still waiting Monday afternoon for a response.

Out of 10 products purchase 8 defective..even after return 6 out of 8 products that iv perchus from them have defected within a week.. the customer service is horrabal..and you pay to ship defectiv item back and forth .witch ran about 50 $. More than twice as much. As product cost . The products look cool and all but dont be fooled ..horrabal quality.. horrabal experience

There’s no working with this company There’s no working with this company, their customer service is the absolute worst. Had a seahorse pro arrive DOA and they wanted me to pay to ship it back to China and would only give me store credit in exchange. (This was around Christmas and so not affordable) Now I need a replacement button for the egg and Lookah won’t respond to lookahusa’s attempts to inquire for me. It seems lookahusa is just an intermediary with no control which is even more aggravating.