Why DHL...who is in charge? Why DHL? Why has my order not left ca. In a week. Why? Why. Why??????. Your shipping department should be fired! You suck!

Disappointed I CANNOT get a good pull off of it. For 100$ it's absolutely not worth it. I'm really extremely disappointed.

Awful customer service!! Awful customer service!!! I ordered a lookah swordfish had for a couple of weeks then broke. Emailed customer service team and was told I can get a replacement if I send back at my cost. Paid for the shipping then they give you a coupon to use on their website as a reimbursement. Waited 3 weeks for the new lookah and shows up in a color not ordered or wanted. Customer service told me to tell them what color I wanted and still neglected to send correctly.

From a paranoid shopper it’s safe Slow shipping tracking number was odd but legit my order was half right the color was all that was messed up

Coils and poor customer service So I ordered a pack of coils. The only shipping option cost $20. I waited over a week and the tracking number didn’t work. When I reached out to lookah they were really horrible and refused to help and basically said I will get it when I get. They did eventually arrive but if I’m paying $20 for shipping on a $30 item it should be a 2 day shipping but at the very least I should be provided with a tracking number that works. They were rude and horrible. I do not recommend you support this company, I know I sure won’t anymore.