Nathaniel Joseph Boersma
USFrom a paranoid shopper it’s safe Slow shipping tracking number was odd but legit my order was half right the color was all that was messed up
Gerardo Jilote
USTerrible service Terrible service, item not recieved and customer service gives no help. I reached out so they can make it right and they charge me 20 more dollars to resend item out that I did not get. This place is a scam!! Do not use lookah, do not buy from them or you will be out money. Currently talking to BBB and my lawyer about a fraud case. Avoid at all cost!!!
Sheena Swiggum
USThe absolute worst warranty replacement… The absolute worst warranty replacement and customer service. Been waiting for months and did everything they told me to do for my deflected product and still NOTHING. Not even a simple email return response. This company has GREAT products but do not stand by there warranty and are liars. What a trash ass company!
Richard Goldsmith
USHorrible unprofessional customer… Horrible unprofessional customer service. They shipped me warranty replacements 4 weeks ago. Shipment is lost. loofah has done nothing to fix the problem. I’m a cancer patient and suffering due to their negligence
Aaron
USThey do not actually send the items… They do not actually send the items that you purchase. They give you a fake tracking number and then when you contact support they tell you to wait even though the package is not in the correct state. Do not waste your money with this company.