Delivered a broken water pipe from… Delivered a broken water pipe from China, not packaged properly. Battling to get my $162 back. NEVER AGAIN.

Great products but horrible customer… Great products but horrible customer service aswell as shipping times suck

There’s no working with this company There’s no working with this company, their customer service is the absolute worst. Had a seahorse pro arrive DOA and they wanted me to pay to ship it back to China and would only give me store credit in exchange. (This was around Christmas and so not affordable) Now I need a replacement button for the egg and Lookah won’t respond to lookahusa’s attempts to inquire for me. It seems lookahusa is just an intermediary with no control which is even more aggravating.

The absolute worst warranty replacement… The absolute worst warranty replacement and customer service. Been waiting for months and did everything they told me to do for my deflected product and still NOTHING. Not even a simple email return response. This company has GREAT products but do not stand by there warranty and are liars. What a trash ass company!

Shipped with DHL even though it could… Shipped with DHL even though it could fit in an envelope?? It's been sitting in the same spot in CA for 5 days now. Don't bother trying customer service. They're non-existant.