Coils and poor customer service So I ordered a pack of coils. The only shipping option cost $20. I waited over a week and the tracking number didn’t work. When I reached out to lookah they were really horrible and refused to help and basically said I will get it when I get. They did eventually arrive but if I’m paying $20 for shipping on a $30 item it should be a 2 day shipping but at the very least I should be provided with a tracking number that works. They were rude and horrible. I do not recommend you support this company, I know I sure won’t anymore.

Terrible service Terrible service, item not recieved and customer service gives no help. I reached out so they can make it right and they charge me 20 more dollars to resend item out that I did not get. This place is a scam!! Do not use lookah, do not buy from them or you will be out money. Currently talking to BBB and my lawyer about a fraud case. Avoid at all cost!!!

They do not actually send the items… They do not actually send the items that you purchase. They give you a fake tracking number and then when you contact support they tell you to wait even though the package is not in the correct state. Do not waste your money with this company.

The Seahorse V.2 drops out burning oil… The Seahorse V.2 drops out burning oil reclaim, injuring me in several spots. The skin came right off and was very painful.

The absolute worst warranty replacement… The absolute worst warranty replacement and customer service. Been waiting for months and did everything they told me to do for my deflected product and still NOTHING. Not even a simple email return response. This company has GREAT products but do not stand by there warranty and are liars. What a trash ass company!