The absolute worst warranty replacement… The absolute worst warranty replacement and customer service. Been waiting for months and did everything they told me to do for my deflected product and still NOTHING. Not even a simple email return response. This company has GREAT products but do not stand by there warranty and are liars. What a trash ass company!

And they want $50 for shipping? And they want $50 for shipping? 10 days and I still haven't gotten my order. No upadtes are given during shipment process so I only found that my order was being returned because I looked despite not being notified. Service email = No response Support email = No response And there is no phone number to call either. I love my dab pen, it is amazing at what it does for its price, but I will never be ordering anything directly from their website again.

DON' T WASTE YOUR MONEY. DON' T WASTE YOUR MONEY. If I could give 0 stars I would. This is a terrible company. If your lookah breaks from the factory good luck getting anything back, no refunds, no in-store credit. Buy any other brand. The support team is sh!+. And extremely unhelpful. DONT WASTE YOUR MONEY!

Disappointed I CANNOT get a good pull off of it. For 100$ it's absolutely not worth it. I'm really extremely disappointed.

Awful customer service!! Awful customer service!!! I ordered a lookah swordfish had for a couple of weeks then broke. Emailed customer service team and was told I can get a replacement if I send back at my cost. Paid for the shipping then they give you a coupon to use on their website as a reimbursement. Waited 3 weeks for the new lookah and shows up in a color not ordered or wanted. Customer service told me to tell them what color I wanted and still neglected to send correctly.