Had ordered a mask I was not happy… Had ordered a mask I was not happy with. Emailed the company asking for steps to exchange for another mask. Within 24 hours Mr. James Curles responds back that the exchange is done and had been shipped out. That just blew my mind. Great communication and prompt service. Highly recommend Sleeplay for ALL CPAP products. Thank you again James for the outstanding customer service!!!

Chat box VERY helpful! The person Stellan on my purchase really listened well to me and via the chat screen we finalized my purchase, using available discounts, etc. I felt like he was really on my side and wanted what was best for me at the best price. Thanks, Sleeplay!

The guarantee to exchange the mask is… The guarantee to exchange the mask is misleading and when I tried to contact customer service they were rude and gave me the run around. I have finally given up and I think this is their business model.

Excellent company Excellent company. They send you the exact authentic product that you order at a very competitive price. Plus, the customer service is flawless. Order from them and you won’t be disappointed.

How rude can they be My grievance with sleeplay is the same as many others that I’ve seen written up here. Initially, they’re very helpful and sweet, but when it came to me needing to do the mask exchange for a larger mask, I ended forced to pay an additional $40. What a scam. On top of that, they are extremely rude in the process. The money isn’t nearly the issue as the poor customer service. Sleeplay has gotten my last dollar. I will purchase my supplies somewhere else.