waste of time and money Chronomics have made this process rather too awkward and in the end, we booked two on-site tests at the airport. Actually, the test procedure isn't definitive since it isn't actually witnessed. Anybody could use the kit and send it back in your name. All a bit of a waste of time and money really.

A Great company Apart from the cock up with TUI's very poor communications (with just about everyone concerned) regarding when our booking numbers appeared on the 'Chronomics' system, everything went to plan. All Chronomics communications were great, and all testing procedures went very well the day before our cruise. We will definitely use these guys again! :-)

Really Poor Customer Service Processed a refund request on 29th December 2021 in accordance with their instructions and still no response. Acknowledgement said to wait 14-21 days and we are mid March and nothing. No way to contact the organisation. Post script - further to the review on trustpilot Natalie has been in contact and resolved our situation. We are grateful. Thank you.

Fast resolution saved the day My Kit ID wouldn't work, so I contacted Chronomics via the form, not expecting it to be resolved in time for our sailing. However, somebody emailed me within 5 minutes with a resolution. Very impressed.

Just did our tests for Marella cruise. Just did our tests for Marella cruise. All done easily and quickly thanks to clear instruction leaflet. Results came through immediately. Would definitely use again. Sue and Bob Gilbert