Online waiting room does not work on Chrome Trying to get into the online waiting room on Chrome was a shambles. Nothing worked! I attempted to resolve via online chat but the service provided was abysmal - unclear instructions and 10 minute wait between responses. Managed to join the waiting room on another browser - from this point onwards, everything worked well.

Complications when things go wrong Seems a while now, but in Feb / March 2022 in structions detailed by Chronomics for me were complicated. I eventually made contact (over the phone) where i came across 'Ryan' who was a fantastic help digging me out of a hole which could have ruined my holiday.

Tests came through nice and quick Tests came through nice and quick. However website and pack offer conflicting instructions. Pack says report result online, website refuses to let me upload picture of results & I've just received an email telling me I now need to post the sample to chronomics. The day before we bloody fly!!!!????????? Guess I'll have to get to the airport and see what happens. Utter joke.

We completed our pre sail covid tests… We completed our pre sail covid tests today. The procedure was simple. We thought we had made an error so did an on-line chat. Eddie was so helpful and reassuring and explained what we had to do. All results were received by email efficiently and timely.

Just did our tests for Marella cruise. Just did our tests for Marella cruise. All done easily and quickly thanks to clear instruction leaflet. Results came through immediately. Would definitely use again. Sue and Bob Gilbert