Online waiting room does not work on Chrome Trying to get into the online waiting room on Chrome was a shambles. Nothing worked! I attempted to resolve via online chat but the service provided was abysmal - unclear instructions and 10 minute wait between responses. Managed to join the waiting room on another browser - from this point onwards, everything worked well.

Refund at last! Well after writing a bad review for this company, I actually received some prompt service. The refund I had requested in December 2021 was finally made. Just a shame that it took so long. A very polite and efficient person called Ibuken Adewusi arranged this within a few days. I really hope that the company will now review and improve their admin procedures.

Really Poor Customer Service Processed a refund request on 29th December 2021 in accordance with their instructions and still no response. Acknowledgement said to wait 14-21 days and we are mid March and nothing. No way to contact the organisation. Post script - further to the review on trustpilot Natalie has been in contact and resolved our situation. We are grateful. Thank you.

Fauty nozzles Test tube nozzles on two of our kits appeared to have no hole, with the result that squeezing the tube trying to produce droplets caused the caps to explode off, spattering the fluid far and wide. Within hours of our flight we had two ruined test kits!

Good communication Never used a travel LFT before. Good communication. Arrived on time. Asked for kit to be sent earlier as worried about post. No issues with changing dispatch date. Clear instructions. Immediate fit to fly certificate. Would recommend.